I love Pancheros. But the Waterloo AND Cedar Falls location have been having consistent issues for a long time now. When I have food delivered, it’s rarely hot or warm - more room temperature or slightly warmer. They also often forget items I’ve paid for and ordered. It’s absolutely frustrating that it happens 9 times out of 10. They need to check the receipt and bag to make sure contents match the order. This is a reoccurring issue.
I love the food but for the longest time it seems like they only hire people who'd rather not be at work at all... just real unhappy/unmotivated employees.
Unfriendly staff, filthy booths and tables, straws empty, napkins nearly empty, staff walking around store with cell phones on speaker, but somehow miss the fact that everything is dirty. And it’s the same experience here every time. Not sure how they keep the doors open.
The facility was dirty, the tables were gross, & the trash cans were overflowing. The staff was screaming cuss words (& we were with our children), playing inappropriate music, & were highly unprofessional.
Always out of ingredients and staff has a poor attitude. It doesn’t seem to ever improve.
Freezing dining room and terrible quality.It’s 5 degrees outside and about 30 degrees inside. I had my kids with me so I didn’t have a choice but to eat inside, where we could see our breath. I took a picture of the inside of the windows, which were covered in a thick layer of frost, but it doesn’t look like I can post it here.They had about 5 pieces of chicken on their chicken quesadilla and our burritos were all rice and bean juice.
This place is god- awful. Every time I order online my food is messed up or they leave out a key ingredient without notifying me before confirming and preparing the order, so I end up wasting money on food I can’t eat. When I go in person they are always extremely rude and can’t seem to get it together, they will run out of multiple important items including dough for burritos hours before close and not prepare more, and often I have to wait in a 20 minute line and am not told what they are out of until they’re already starting my burrito.
Staff member said to another worker, "they can't fire me for not cleaning because that wasn't part of my application." It was very clear that none of them were interested in keeping the place clean at all. It was disgusting. Food was thrown and dropped everywhere on the steam table- I can't imagine what the parts customers don't see look like. Tortillas at Pancheros are usually the best part, but these were crispy and crumbling apart. The majority of the staff was clearly high and gave no interest in the line that was forming. Just make the drive to Cedar Falls, this place is not worth it.
Every time we order from there on the app, they’re out of essential items. We make the drive up there and they’re out. The other day, my husband called up there to see if they were out of anything before driving that far. They were out of chips for the Queso. Plus, they answered the phone with “yes!”. I suppose that’s not awful considering they never answer the phone. Clearly we didn’t make the drive. Tonight, being a weekend, we hoped they would have plenty of food. He tried calling first, no answer. He drove up and they had everything, but the Queso was weird. Either too much of one cheese or burned. He said it was a new pot, but it was awful. Couldn’t eat it. It’s only this store!!!! I’ve eaten at others many times and never have had an issue, but at this store, we’ve never had a good experience. They don’t even know how to run a business. It’s as if they are annoyed with all the customers. No manners at all.
Such a dystopic experience to pick up food at this store. It looks like other Pancheros establishments. My memory tells me to expect quick employees serving up very nice tasting food that creates a full stomach sensation and the mental mellowness borne of food security.Instead... I face the disdain for my presence. But actually even less than disdain, I face indifference which requires less emotional involvement in the grand experience the employees offer. Their food offering has become banal*. Paired with the far from adequate cleanliness of the soda fountain station and general appearance of the floor upon entering the employee attitude creates a double header of disappointment.