The staff were the rudest I have ever encountered. They all acted like they would rather be elsewhere and were totally bothered that we came in yo order food. They all threw food everywhere and the place was dirty with food everywhere. I would not recommend this place to anyone unless a change took place.
Really good food just need to get rid of the fatties prices of meat
Stop to get lunch on Saturday and the employees were very helpful and great when making my food. The things I ordered was made perfect to my liking
lol my burrito had burnt up scrapings inside of it, was like biting into an ashtray, somehow worse than chipotle, great work
Can be a long wait if busy but wonderful customer service and awesome food!!!! ? Delicious!!
Its a fast food chain little slower on the online orders but done quick enough.
Worst Pancheros experience ever! The “manager” was absolutely terrible and extremely rude. I feel terrible for her employees as she was rude to them as well.To top it off the food was below average and Pancheros is one of our favorites. Also, since when are there no free water cups?
We are former residents of MC but moved out of state last year and sadly we have no Pancheros restaurants in any neighboring states to us. So as we were back visiting we came to Panch to get our fix. Will not be going back. The food was alright. Very inconsistent portions. It was disturbing to watch the staff making our burritos not care as queso/meat juice dropped into the shredded cheese, salsa and sour cream, and what appeared to be management walking out of the office area smiling laughing both touched their faces and the proceded to put gloves on without any concern for sanation. Then when my fiancee asked for a cup for water they told her that they were out of the water cups so to get water she would either have to purchase a water bottle or a soda cup for water (restaurants are legally required to provide free water) and finally we find out that they will no longer provide a cardboard bowl dish to transport leftovers. Not sure if there's been a change in management but that place has gone way downhill. Not worth it and we won't be back.P.S. when your owner is continually responding to these negative reviews with a copy paste apology do they really actually care about the customers?
Absolutely disgusting.Worker was dirty, coughing all over the food, arguing with a co-worker.I'm so disgusted I want to puke.
Associate double charged me for extra queso.Ice machine broken.Soda was flat.Terrible experience.