The place is understaffed and the staff sometimes can be too busy with the online orders. And if they are too busy filling the online orders to hear what an in-store customer says, they snap. Be prepared for occasional rudeness when you order food in store.
I wouldn’t care if I ordered a sandwich that either was missing a thing or two on it or had an extra thing or two put on it. I ordered a foot long that was not remotely close to what I had ordered. Let’s just say I didn’t ask for a single thing on that sandwich. I will say the people are nice and sometimes they’ll get the order right.
DON’T SPEND MONEY HERE!Paid for my sandwich on the app. Got to the store at 7:20 (pickup was for 7:30). The store was locked and I was waiting outside knocking loudly for over 10 minutes until someone came to the door. She said the order never came through and she couldn’t refund me. No explanation as to why she closed over 40 minutes early.
They don't clean the restaurant. Food isn't that good. And the ppl are rude
There was an older lady with brown hair who was so rude to me. I said at first that I’d need two sandwiches and then she says oh dear and deeply sighs. She kept on berating me about me wanting to get it toasted which is such a weird thing to get upset about. She just kept huffing whenever I’d ask for something on my sandwich and she didn’t know what was on one of the special sandwiches and got mad at me for not telling her what to put on it. It was even worse seeing that she was super nice to the two girls in front of me without any nasty side remarks. She also seemed really upset that I didn’t leave a tip. She seriously is whack.
There was an older lady with brown hair who was so rude to me. I said at first that I’d need two sandwiches and then she says oh dear and deeply sighs. She kept on berating me about me wanting to get it toasted which is such a weird thing to get upset about. She just kept huffing whenever I’d ask for something on my sandwich and she didn’t know what was on one of the special sandwiches and got mad at me for not telling her what to put on it. It was even worse seeing that she was super nice to the two girls in front of me without any nasty side remarks. She also seemed really upset that I didn’t leave a tip. She seriously is whack.
Delicious sub and a friendly staff
Super sweet here. I was on a tight delivery schedule and they helped me get my food and get out super fast. The people here are really nice and I likes talking to them. Great stop downtown.
Super sweet here. I was on a tight delivery schedule and they helped me get my food and get out super fast. The people here are really nice and I likes talking to them. Great stop downtown.
Terrible service. Worker had a lot of attitude and was extremely impatient when I was choosing what to put on my sandwich. This employee lacked the simplest form of work ethic. Employee took close to 10 minutes to make a basic 6-inch sub. When ringing up my sandwich she refused to honor my Plyo reward points to grant me the discount I clearly communicated to her before I started placing my order. I was so fed up with the inconvenient situation that I went to Jimmy’s Johns right across the street and purchased a higher quality sandwich from them instead. (Jimmy Johns service was incredible by the way) After getting my sandwich at Jimmy Johns I returned to subway before the subway worker had even finished making the sub for my friend who was behind me in line. AVOID THIS SUBWAY for Sunday lunch at all costs!