Super awesome staff & manager. Their mobile order system was confusing, and they closed while I tried to place an order, but their staff and mgr accommodated me beyond. So much so, It was over the top. I was very grateful! The food, although very good, became secondary. Can't say enough about that staff & manager!
The garlic french fries were floating in garlic oil. They put the not -so-good hamburger on top so the burger was soaked. My hamburger tasted like a fast food burger, though it comes with a higher price.. I insisted they take the fries off our bill. They were only going to take one of the fries off, not both meals that had them. Any other restaurant would have taken the whole meal off. I will not be back.
Luckily we were there on vacation and will never go back again. Ordered a hamburger with ketchup and pickles only for my son. When the server delivered a cheeseburger I reminded her we ordered a hamburger. She apologized, said she'd get a new one for us. When she brought the "new" hamburger back I took off the bun to add more ketchup and I could clearly see cheese still on the burger. They simply tried to scrape off the cheese instead of taking the 6 minutes to make a new one. Which 6 to 8 minutes was how long it took to get the old burger with scraped off cheese back. The manager came over with a new hamburger and apologized and gave us that meal for no charge and also said she would talk to her cooks. But I was still so annoyed that they tried to pull one off on us that I couldn't even finish my own meal. I know good help is difficult to find in this day and age but that was ridiculous. Also the buns were dry and the steak fries were limp and cold. We had a better burgers and fries at a local mom and pop shop on our way home! We won't be going back to any Red Robin after that mess. I will say the onion ring tower was good..... and my son enjoyed his shake. But that was it. So disappointing.
Great service. Quick delicious and priced just right. But don't let them fool you with those games at each table those do cost. They may not mention it but you'll see it on your bill
This place has incredible burgers! I really enjoyed the Southern Charm burger. I've heard it's best ordered without lettuce and mayo. Definitely try the garlic fries!Dine in: Yes
The service was great however the product was horrifying. Let's put it this way.... check your buns. My daughter received her tavern burger with a bun of mold. Definitely could not miss this if you are a real cook. It's bad when the server has to go manage the cooks inventory. Just thinking about what we didn't see. I know that cook either didn't care or they have a bit of NFL Referee in them.
This place has incredible burgers! I really enjoyed the Southern Charm burger. I've heard it's best ordered without lettuce and mayo. Definitely try the garlic fries!
Good service and I love the food. Bottomless fries are the way to go. Drinks are tasty and fun. It’s a little over priced.
The restaurant was bright, cheerful and inviting. Our waitress was top shelf. She took care of us like we were her only table instead of 1of 7!! The drinks were amazing, though extremely expensive for nonalcoholic...$4.99 each!!! The food was nothing short of amazing!!! My husband and I substituted a salad 4 our French fries. Their dressings were YUMMY and all homemade. Then we all 3 got sandwiches...BBQ brisket on top of Hamburgers. I had Sliced avocado added 2 mine. It was THE MOST AMAZING BURGER I HAVE LITERALLY EVER EATEN!! ABSOLUTELY DELICIOUS! And...I'm NOT even a HAMBURGER person!!!My only objection 2 our meal and it was something that HIGHLY %ISSED ME OFF REGARDING OUR TIME THERE AND SUBSEQUENTLY OUR BILL...WAS THE FIRST ENTRY ON SAID BILL. IT WAS A CHARGE FOR ...AN ENTERTAINMENT FEE OF $2.99!!! WTH is THIS $HIT NOW??? Every bill U get in the mail anymore has misc. Mystery charges all over them. NOW WE HAVE 2 WORRY AND WONDER WHAT'S GONNA B ON OUR BILLS ALL OF A SUDDEN WHEN WE GO OUT 4 SUPPER ALL THE TIME ANY MORE??? Isn't $4.99 for a strawberry Lemonade enough 4 them?? Especially since we got 3 of them. As well as appetizers AND desserts!!! It's not like all 3 of us JUST SAT THERE TAKING UP SPACE and didn't order anything!! Good gosh, our bill was just shy of $100!!! Nor did we sit there for an extremely long period of time either. And I realize it's only $3, but it's the principle of the matter. If we hadn't spent as much $$ as we did, if we hadn't left a 22% tip, if we had sat there all night and hadn't ordered anything. There was absolutely reason for that ENTERTAINMENT FEE 2 B added on there EXCEPT PURE UNADULTERATED GREED. And now that that fee's been added on there, what's 2 stop them from adding on additional fees and charges Willy Nilly at their discretion whenever they feel like it??? ABSOLUTELY NOTHING
Food was great, except my girlfriends burger wasn't thoroughly cooked, but our waitress jumped quickly into action and got her a fresh burger and didn't charge us for it. Great service and food was great other than the minor problem with the girlfriends food.