Food is decent but most definitely overpriced. $37 for two burgers (one small) one large fry a small pop and chocolate shake is ridiculous We were bothered by flies restaurant throughout our meal. Soda was watered down and many choices were unavailable.
The food is delicious, but expensive. I think they forgot my shake, but I asked, and they said they just got busy... Hmm. Ok.
Service was great. Food really good.
Completely ignored seems like they really where just waiting for us to leave, tried getting they're attention but simply just pretended we weren't there, it was fairly empty so it was embarrassing just standing there for a quite a bit of time... I really like the food I came all the from Texas just to be treated like a second class citizen by the employees.... Iowa really is the worst state I've ever been in, and too be honest I don't think I'll ever eat at that burger chain again.
Burgers are delicious and spicy fries are good too! They were open on Easter Sunday, and we really appreciated that they were open... because nothing else in Dubuque was open for dinner. Staff was super friendly too!
Positive:1) Cajun seasoning on fries has good flavor but is over-salty.2) Give you way more fries than you ask for, every time. Trust me no matter how much you like fries, you don't need larger than a small. If you do, you shouldn't.3) Don't charge for toppings. Well, kinda. $80 burger but FREE TOPPINGS. Same for shakes. Nice, but clearly charging you as if everyone is ordering in the top 20%.4) Shakes are good enough that it's hard not to order one, but it will cost you an arm and a leg and bump your total cost over $20. For a burger, fries, and shake.5) Offer malt vinegar for fries which is awesome. Only Long John Silver's offers this besides 5G and it's unfortunate. Props here.6) Friendly staff. Looks like an arduous job but always impressed with their friendly staff so whatever they're doing to achieve that is commendable.7) Free peanuts. Who cares but a nice touch.Nagative:1) Insanely overpriced. You literally will pay the cost of two meals for one meal here. Not exaggerating.2) No combos.3) Food takes forever but I guess that's the price you pay for fresh. However, with modern analytics it should be easy to predict demand with arbitrary accuracy. No excuse in 2022 when we know the math. You're just choosing to make your customers wait.4) Burger buns are soggy. If you enjoy wet buns on your burgers 5 Guys is the place for you. They don't butter or grill their buns for enhanced flavor and crisp freshness either. Basic burger-building 101.5) The walls are covered in an obnoxious, tasteless, self-aggrandizing collection of promotional material that's just kind of gross, replete with grammatical errors. If you're truly committed to decor glorifying yourself, at least exhibit a 3rd-grade command of English. No inviting decor or character. Just low-effort try-hard promo materials. It's like they vomitted their lack of parental-approval complex all over their walls and attempted to glorify it. It's the same sort of insecure narcissism that Freddy's partakes in. Yuck.6) "Wet floor" orange cones just sitting out front and center and tucked in corners waiting for a wet floor, even when there isn't one. If you enjoy being surrounded by wet floor orange cones when there's no wet floor, 5 Guys is your place.7) No milkshake size choices. If smallish-medium is your ideal shake size you're covered but forget everyone else. They also don't place the toppings on top before they stir so 60% of your toppings will be left on the bottom, even when you drink the whole thing before your food even comes. Also, the straws are cheap and collapse making it difficult to consume. Your toppings will clog the straw, too.8) Burgers aren't that great. A step up from fast food but if I want to pay a fortune for a burger and have a better one then I'll go to Red Robin. If I want a burger, however, I don't typically want to deal with a restaurant experience so that's why you might want 5G and just dissociate from the cost..
Literally just left the ER from getting food poisoning from eating a hot dog at this place. Thank goodness I didn’t share any of my food with my 7 month old baby or they would be hearing an earful from me!
The prices are way to high.For a small hamburger almost 9 dollars.For small fries almost 5 dollars.Also fries were to salty.I gave a 3 star because the burger was good.
The food was greasy and not edible. The milkshakes tasted like a slim fast. I will never eat there again, very upset and disappointed. I would avoid this place at all costs.
Milkshake and 2 (SMALL) burgers with fries was $40! Not to mention it looked like concession stand food. Nothing special. The food was good but not worth what it cost and service was great but definitely would have rather went to mcdonalds.