Subway

3940 SE 14th St, Des Moines - 50320
96 reviews
Sandwich Shop
(515) 953-1160

Our family will never eat here again. The customer service was despicable. The door getting locked between customers was ridiculous and then snapping on other customers because they opened the door for other customers attempting to come in was done with such disrespect. The attitude from to women running the counter was disgraceful. The wait was half an hour with 2 people in front of me but we had 3 kids to feed that had already been waiting so we weren’t going to give up waiting to waste the time driving somewhere else and waiting for food yet again. The tables and floors weren’t even clean. While one of the customers was ordering the women running the counter held up her hand saying, “uh-uh, hold up I’m busy and doing something else right now.”Then when another customer was asked what they wanted they repeated “number 3,” the women behind the counter had raised her voice in an over exaggerated manner saying, “I KNOW YOU WANT THE NUMBER 3- WHAT KIND OF BREAD DO YOU WANT?”After that another couple of customers came to the door that was locked and a customer with headphones popped the door open for them and she yelled at the customer for doing so and said she wasn’t going to serve him since he did that. I never got a receipt or I would have the time stamp on what time I was there but I believe it was about 5pm ish.You get very little meat and she crumbled the bread so much that the bread barely held together when my kids were trying to eat it. She didn’t even wrap the sandwiches right so one of the sandwiches slid out onto the floor when my kid sat down to eat it. Waste of money!I went across the street right after to Custards who has WAY better customer service. This lady should go there to learn customer service skills and take notes!!!

This particular location, where should I begin? They 2 female 'sandwich artists' didn't care about what the were preparing or about anyone going through. Next the quality of ingredients, we'll liquids coming from where solids do in the human body is never good, I can testify that I was not the only one subjected to this, regardless of sandwich type. Makes me rethink going to subway ever again.

Service was good ordered turkey and cheese got one slice of turkey and cheese they changed onion teriyaki sauce not impressed

Great location and employees. They make a mean sandwich!

Reasonably priced, fresh ingredients,, the girl at the counter was very nice.

Very good and the ladys that worked there was really nice

Sandwich specialist was so patient. Went in for breakfast for the first time on a Saturday around 930. Only customer at that time.Gal explained options to me, which yes should have been easy to figure out, but she went above and beyond.Everything was clean inside. Veggies all looked freshly cut.I had ham/egg/cheese on Flatbread toasted. Added some veggies. Also had a pop, chips, and a cookie. All for under $10!!!

My sandwich was made with perfection, the artist was so polite and courteous. She really cared about the presentation and her customer's satisfaction. I will most definitely be going back

I’ve eaten at this Subway location dozens of times, and I’m impressed every time. All of the workers I’ve encountered are lovely to talk to and have great attitudes. They all make great sandwiches on top of that. 5 stars!

Fast and delicious. Granddaughter got her veggie sandwich and chips and was a happy camper!