The people who work here are always helpful and quick with orders. If I've ever had a problem they do the best to accommodate for it. The staff is friendly and it's one of the better locations around Des Moines.
Terrible experience. The two ladies working were extremely rude to my mom. She gets a lot of cream in her coffee but it's always still hot when she gets it. I know because I drink mine the same exact way. This time when she received her coffee it was cold which means the coffee was not fresh. When she went back in to tell them it was cold the lady argued that it's going to be cold from getting as much cream as she did. My mom explained that she's been getting her coffee this way for years (as have I) and that while she agreed the cream does cool it down, it shouldn't be cold. Reluctantly, the other lady working got my mom a new cup of coffee but from the same old pot so of course the same problem occurred. When my mom told them it was still cold, they continued to be rude to her and kept arguing. One of the ladies finally made a freah pot of coffee which completely solved the problem. The longer the coffee sits, the colder and older it gets. Last I knew, Dunkin was suppose to brew fresh coffee every 19 minutes. Employees need to learn a thing or two. Pitiful.
3 times in a week and half they claim they have no donuts before 1130am. This is not ok!!!!! Your a donut shop no reason you should run out so early unless you only make like 12 of each this not ok. I will never ever order from here again.
Love it when you make your own special iced coffee n get our order correct on the first time
Not bad. Donuts were pretty good. The lady who served us bragged that the coffees were a lot cheaper than Starbucks. We could tell why. Very diluted, weak flavor.
Would not got to this location, everyone is rude and has an attitude. They got my order wrong multiple times. Then they got annoyed when I asked them to fix it. On top of that, they burnt my bagel bites to look like hockey pucks! I mean everyone has a bad day, but this location does not care.
It is so slow employees are so rude the place smelt like things were burning. It turned my stomach. Luck I was picking up an order cause I wouldn't have gotten anything
On their window, menu, and building it says they have the Brown Sugar Latte, so I went to order it and they said they discontinued them. I'm not sure if that's a lie as the menu and such says that it's new... so I ordered a cold brew with cold foam WITH sugar. The sugar was so minimal that I have to add my own. I just don't understand. I spent too much money for it to have been so bitter
Brown Sugar Oat Latte, great to have vegan options.
I ordered a latte and waited for 15 minutes. Super long for a latte, but they were busy so it wasn't a big deal, I figured there was a large drive thru order or something.Then two separate groups of people (2-4people) behind me in line got their complete orders before me. So I went up and asked if my drink was coming or if I had missed it on accident. They said their espresso machine broke and offered me a brewed coffee instead. It was really bizarre that they wouldn't just tell me that rather than wait until I approach them? It's a pretty small location and there were only a few other people there?I just asked for a refund instead and left, the price between a latte and brewed coffee is not comparable so I was better off without it. They issued a refund no problem. No apologies for the wait or anything, it was like I had inconvenienced them by just asking for a refund instead?I reached out to customer service via the app and they responded and said someone from the store would reach out. Nope. Nothing.I don't like leaving negative reviews but the way this situation was handled by the employees, the GM, and the corporate customer service team is really off putting. I would not recommend this location. There's many other locations in the area with great customer service, or other coffee shop locations nearby as well.