Came in at 8:10 stood upfront for almost 10 mins till someone came up, we wanted to dine in she then turned around and turned the lobby lights off, so we then ordered to-go which I couldn't order what I wanted because she didnt want to reclean stuff. the staff is extremely rude. started closing at 8:20 and we asked her why, she said due to "chef not feeling good". Once our food was done it was wrong and they wouldn't remake it
I have been a long time customer and picked up my food right at opening. Spaghetti was a bit cold and bread was not as fresh as I remember it. ?
I'm very confused by this place. The crust for the pizza was great, the cheese was great, the sauce was good, but the toppings are just frozen toppings. I could be wrong but it appears they make the dough here at least, why not the meats? Also the cheese bread was OVERWHELMINGLY disappointing. Was was seemingly chibota bread with butter and garlic seasoning put on top with a slice of mozzarella cheese placed on top then baked. All this effort gets put in the dough it seems but everything else is very poorly applied after that. Like I said I'm very confused by this place.
The customer service was wonderful, but the food was very sub-par. They put all the effort into the crust of the pizza, the cheese bread is like a bun they toasted with slices of cheese barely melted on top... it was very disappointing.
First and last time I will eat here was really disappointed pasta was not good at all I threw it away ?? then they forgot my cheese on my gondola and when I called up there they were questioning me like I don't know what cheese look like and by far zio has better quality gondola hope the best for this company
Completely ruined our evening. Decided to give a local restaurant a chance. Yes we did use a delivery service, they did nothing wrong on their end. The restaurant on the other hand, never answered the phone when we called to get corrections straight on our botched order. Ended up calling the other franchise, lady was very nice on her end. Gave the original one more call before closing and she was rude and pretty much told us to **** off. No meatballs in spaghetti (paid extra and wanted marinara not meat) . Wanted Alfredo not meat sauce on tortellini. Both came smothered in red sauce that was so burnt we didn't even try to hold our nose to eat. Added the cutlery to our order. Thank goodness my hotel had some in lobby or else I'd have to eat with my hands...Complete disaster. But the rude girl wanting to not answer the phone before they close is what put the icing on the cake. Pandemic or not, customer service is what keeps these local businesses alive. We Will NEVER give this place another opportunity to be supported.
A DOK (Daughter of the King) sister and I met at Sofia's for a late lunch one day last week and enjoyed great food and fellowship. I had a gondola (half) sandwich and I think she had a variety plate - mushrooms, etc. Everything was delicious. We talked for a couple of hours and the staff was very pleasant and did not bother us except to ask if everything was OK. Very friendly atmosphere. Oh, and did I say the food was great?!
Ordered spaghetti and cheese bread. Ordered over the phone to take home. The lady said will be ready in 20 mins. I got there and it was ready to go. The spaghetti was awesome. The cheese bread was good.
Very disappointed with the service there today. I ordered a whole sandwich and received half. I was overcharged as well. Then had to pay for the other half because it was supposed to be their special. That was supposed to come with chips and a drink. I got the drink and had to go and ask if I could have the chips that I had paid for. I had to go up 3 times to get my daughters smoothie they couldn't seem to remember to make.
I've been enjoying the atmosphere and wonderful food at Sophia's for quite some time now, and I've never been disappointed. Probably, in my opinion, the best pizza in town....It's is always exceptionally clean here