I use to love Panera. Today was awful. Complete waste of money. HORRIBLE!
We found a piece of what looks like mulch or petrified chicken in our sandwich. When we went to the store to advise the manager and ask for a replacement, the General Manager Todd was extremely rude and reluctant. We work in the food industry and understand mistakes happen but this was a contaminate the store should be aware of. Instead we were treated very poorly like just another customer complaining to complain. The issue still does not feel resolved after having to demand a full refund due to the complete unprofessionalism from the manager and the eagerness to ignore the issue and pass it off as no big deal. Will not be eating here again.
Horrible! Portions are smaller and others locations we have eaten at. Kitchen staff really did not care they were to worried about having fun gossiping.
My little family has Covid right now. My mother-in-law ordered Panera for us for dinner and had it delivered. I was so grateful because neither my husband or I had the strength to make anything. When we got it it was delivered no contact so I didn’t have to stress about spreading sickness and when we ate it the word that kept coming to mind was “exceptional”.We got the Mac and cheese, bread, and chicken noodle soup.The kids are asking for it again.
The new chicken sandwich that is advertised on tv is a lot smaller than shown on tv. It is at least half the size in the ad!! Very deceptive!
Went to this specific location (even though it was out of my way) because it had a drive thru.So I asked for a Strawberry smoothie...Never was asked a size, didn't think about it...My receipt said I got 16ozI knew this wasn't no 16oz cup! And it wasn't to the rim (as my water measurement was)So, I got a 12oz smoothie for the OUTRAGEOUS price of a 16oz, and it wasn't the best tasting one either!I will never get a smoothie from Panara again...
Went out of my way to go to this location, because it had a drive thru. So I asked for a Strawberry smoothie... Never was asked a size, didn't think about it... My receipt said I got 16oz I knew this wasn't no 16oz cup! And it wasn't to the rim (as my water measurement was) So, I got a 12oz smoothie for the OUTRAGEOUS price of a 16oz, and it wasn't the best tasting one either! I will never get a smoothie from Panara again...
We’ve visited many different locations based on where we are that particular day so this was a quick stop for some coffee. Cleaned space and friendly staff.
I've gone in multiple times prior to 8am and their frozen cold brew "isn't available" because they "don't have enough staff" to make the pre-mix. The manager told me it is "hit or miss" whether it's available in the mornings. I have waited 20+ minutes in the drive thru for a single breakfast sandwich, and had very similar experiences at the Panera on Delaware Ave. I would just avoid both the Panera's in Ankeny; whoever's running them is asleep at the wheel.
My first time here. Someone recommended the soups. I ordered the soup and mac and cheese. Soup was amazing. Was a bit disappointed when they told me they didn't give or sell crackers. Have to have crackers for my soup, luckily there was store close by so I went and bought some.