Horrible service everytime I go. They always get my order wrong. This time I actually took the sandwich back to them, and instead of an apology and attempt to correct the issue to prevent future mistakes, I was told that I, the customer, was wrong for not "ordering it correctly". I told the manager the situation could have been prevented if the employee at the drive thru had repeated my order back to me, but I guess that's too much to ask.??♀️??
We have ordered to work a couple times now and both times it has taken over an hour to receive the order. Currently at 1.5 hours and counting on the current order. We called after an hour and were told that the driver left the store 20 minutes prior to my call and should be there any minute. If the store is busy guests should be told instead of waiting hours for orders. After reading other reviews it seems like this is a reoccurring problem that needs addressed. Just hope we have time to eat lunch before dinner time.Update, finally got the order and we didn’t the dance we ordered and one sandwich came without the extra bacon we paid $2 for.
After ordering, the person taking my order got it wrong but refused to remake my sandwich or admit fault. Along with that forgot my ranch, when I told him. He responded in a rude tone “it’s in the bag” I then showed him the bag that it wasn’t there. After that I didn’t argue with my sandwich being wrong and just left. Messed up order or incomplete order is becoming a reoccurring issue.
I’ve ordered from this location two times this week, today being one of them. I’m currently waiting over an hour to get my sandwich and chips delivered to my workplace. The last time I had ordered, it took about the same time so I figured I would give this location another shot. Not everyone has free time to just eat their food whenever. Disappointed.
Great fast food! Original! ???
I ordered my order tonight at 8:21pm and I received my order by 8:30pm. You guys really are freaky fast!!
Ordered my sandwich at 11:15 am, received my lunch at 12:13. What happened to freaky fast?
why have the option to customize if the sandwiches are made wrong EVERY TIME. Gonna have to break up with you. Disappointing
Very quick friendly service.
Been here 4 times and 0-4 on getting a single order correct. Simple instructions or clarifying anything are a huge challenge at this location. Last time I ever use them