Jimmy John's

2801 Grand Ave, Ames - 50010
62 reviews
Sandwich Shop Fast Food
(515) 232-7827

Friendly staff and clean store. Definitely busier on weekends with mall traffic but that do a great job of keeping things moving quickly.

Katie is awesome and they have great customer service

People are nice enough but have yet to receive the sandwich I ordered at this location. Half hour wait (NOT freaky fast) for the wrong sandwich and I live within a few blocks. Last time I called was told they would give me a credit. Never received. Seriously all you make are sandwiches. Last 3 times wrong sandwich. Guess I'll order from Panera and pay more to get it right.

Ordered for delivery as it’s easier with 2 small kiddos and not only did it take an hour but they also called to ask for a bigger tip. It’s a 2 minute drive. And this isn’t the first time either.

nice good...customer service plqce.....there is also vegetrainian sandwhich ,u can modify orders

Constantly being told by your website that you are never up for delivery is a pain.

Don't like the food. But it's better than subway.

Dear management, the man who was working at 6:00 pm on Saturday April 10th deserves a raise. I didn’t catch his name, but he’s working really hard. I work at the theater across the mall so I’m here pretty often. I’ve never had a wrong order and the food is always great, the staff are also very friendly.

I stopped in this evening to get sandwiches. There was only one guy working. I felt bad for him as it was very obvious he was overwhelmed. He was pushing the keyboard very hard and kind of rude. When I got to the car I discovered one of my sandwiches was not correct. I went back into the store and he claimed it didn’t ring up the way I asked although he couldn’t give me a copy of my receipt. He said he was “slammed” and asked if I could see he didn’t have any help. He then charged me for another sandwich. No apologies or a smile or anything. ?

Insanely slow. Last two times it took over 45 mins for only two sandwiches. Probably will just avoid from now on. When I called to see where my order was the woman on the phone was nearly clueless. Very slow and probably just wouldn’t have ordered if I knew it would take 45 minutes for 2 sandwiches.