I would give no stars if that was possible!!! The owner is ridiculous, a total A$$! Screamed at a 9 year old for dropping less then a spoon full of frozen yogurt! Went crazy screaming yelling at a child !!!! then proceeded to yell at the mother to clean and control her children, who were well behaved. Told them to leave and never come back!! I will never step foot in this place again. It should be a place a family and children especially should want to go.. if you can't handle that or please your customers you shouldn't be in the establishment.
My sister took her girls to spend their gift cards there. Everything went well until one of the girls accidently spilled a very small amount of ice cream on the floor. She had 4 girls with her and was helping one. She was going to clean it up as soon as she was done but a man who says he is the owner comes and talks rudely to her daughter who accidently spilled it. My sister tells him that she was going to clean it up as he is telling her she better clean that up. She finishes getting all the girls desserts and went to pay. The man then says free of charge and never come back! Unbelievable!!!! If you are going to run a business, know how to treat your customers! But don't you worry sir, none of our family will ever visit your establishment again! Learn how to treat people and children!!
"Owner" is completely rude.I would not say this is a kid friendly place seeing as how he treats customers and their kids.We should not have to explain to our children why this man is so angry and rude for no reason.
Outrageously priced. Have been coming here for years. Never have I ever paid over $29 for 4 small cups. The pricing platform is insane. Not being able to fill my own cup with toppings is a clear way to increase sales, even though they claim it’s due to “allergens”. Sadly this will be the last time we patronize this establishment. Buyer beware, if you choose a waffle cup your price is 28 cents higher per ounce for the same frozen yogurt and toppings placed on top of the waffle bowl.
This place must be under new ownership. Stopped for a treat, and for 2, a bill of $19 is ludicrous. We asked the person working behind the counter why they have a shield in front of all the toppings and were informed they add the topping for you now. What he said actually was, "...because I don't know where your hands have been." Very nice, insult your customers, and then over charge us. As several others have already said recently, we too will not be returning to Sweet Frog.
I believe they changed management. New owner is weird and makes unnecessary comments. Wont be returning. Cant do your own toppings anymore either. I’ll be going to Let’s Spoon. So sad because I used to love this place.
Owner very money hungry, every time I go in there he tries to find ways to charge extra in every way. We can no longer get our own toppings but he tries to manage how much you get. I asked him to add a small amount of Oreo crumbs and he told me he couldn’t add any more and it would be .71 for one ounce on the side. Will not be going back this is the 3rd time & every time he’s ON THE PHONE barely paying attention. Wish the old owners would come back. I use to spend a lot of money with them but he doesn’t deserve it!
WILL NOT BE GOING THERE, I'll try my luck at Let's Spoon across town before I go back here
This is usually my favorite sweet treat. Just left there, place was empty with 4 employees working. Laughing and whispering in front of us while we just looked at each other. And what’s up with us not being able to put on our own toppings, girl was dumping stuff all over it. First time placing a review ever, but I’d like to go back.
I was really disgusted by the unprofessional employees working. On there phones, talking to boyfriend on speaker while customers where getting their froyo. Eating froyo while customers were trying to check out. Also they closed 30 min early just because they had places to go.