Customer service is astronomically bad. It's Burger King, so food is what you'd expect, but it's worth the drive to go to another one.
Not the first time this has happened and I'm sure not the last, but nobody answered at the drive thru window 30 minutes after their supposed open time. Went around to window and didn't see any employees inside, but there were 3 cars in the parking lot.The cafeteria at my work isn't open on weekends for staff due to short staffing. I just wanted breakfast before work. Very disappointed
I sat I the drive thru for 15 minutes before trying to go inside, only to find that dine in was closed. So I go back to the drive thru for another 10 minutes before giving my order for 3 drinks! What the heck is going on with the slow service? Is this location going out of business?
We passed through here on our way to New York. What a bad idea! Can I give zero stars please Google? Look, If you don’t like your job, then quit. Don’t make other people’s days miserable just because you are! The lady working the drive thru was horrible. No customer service. Rude. Closes the window on you. Barely gave me any cream or sugar for a large coffee, no straws for our drinks…. Had to go back around and beg for more ketchup, etc. I was willing to go in and get these things myself, but couldn’t, because the dining room is closed. So I unfortunately had to drive around to deal with the same person. UGH. Terrible!!!
The food was okay I think the last few years it's been going downhill. The worst is when you get up to order and the person yells at you through the speaker. But you take with a grain of salt they don't have anybody good to work anymore
I came through the drive thru on 5/26/22 around 6:40 a.m. Upon pulling up to the speaker, I was not greeted, the employees didn't know I had pulled up to the speaker. Two employees was having a conversation about quitting the job and how they are doing work that is not their responsibility. Finally they answered and said they are closed. I asked why and they explained they didn't feel like working and refused to take my order. I asked her name twice and she said her name was Peter Pan. I asked for manager and they refused.They couldn't be more unprofessional and apathetic.It was absolutely frustrating and unnecessary.
Was here just before midnight, but workers refused to take order despite sign saying they were open till 1 am
If I could give no stars, I would!! I usually buy vanilla iced coffee from this location every morning on my way to work. The manager that is working morning hours with all these different colors in her hair (she refuses to tell me her name) is always rude!!! I never say anything because I know there is a staffing issue almost anywhere you go, but today I noticed coffee grounds in my iced coffee. So I go in and ask them to remake them. She snatches the iced coffees out of my hands and tells me with attitude that all she has is mocha. So I just got my money back and left. I will never come back to this location again! She must be rude to all her customers because the other customer in line ordering breakfast said she was rude to them too. I always try to be nice to this lady and tell her have a good day and smile, but I don’t receive that same energy back. She should be replaced with someone who would be more appreciative of having a job!
I love Hacienda. I realize it is American iced, but I still like them. Service is great. People are nice, place is clean, prices are reasonable.
I used to love this place but of late I receive bad customer service when I visit. On two separate occasions, I purchased a family bundle (burger & fries for 3) during drive-through and at the payment window, I was given only two 1 oz. Honey Mustard Portion Cups (no other condiments). When I informed the staff that the food I purchased was for three, he replied that they give a maximum of two, and as such, I have to pay extra if I want more. He then immediately closes the window and leaves as a signal that he doesn't have to talk to me. (Same staff on the two occasions).On the second occasion that this happened, I asked again for extra condiments at the order pickup window and I was told they have placed some in the paper bag that contains the food. Unfortunately, this was a lie. To make matters worse, the food I received was very terrible and tasted very old. I have bought burger at this location in the past, kept it for days and it never tasted old, but this time, what I received was very difficult to eat.It's not a nice thing to write reviews that gives bad images of companies. However, if as a customer, I am being treated rudely as well as given food that's very old to eat after paying for it, then I am left with no choice than to make others aware as well as look for other fast food sellers that will appreciate me as a customer.Edit/Update: I was the only driver in the drive-through at that moment at around 6:30pm. No queue.