Over charged me for my ice cream and had an attitude when I asked why. She also scooped a bug out of the sweet cream ice cream and proceeded to get the customer their ice cream with the same scooper and batch of ice cream. (This you can verify with camera footage and the time stamped receipt. I have had two orders: one like it with Oreo, brown, and cookie dough. And another like it with brownie, Oreo, chocolate shavings and brownie. Why was a charged for two signatures plus two mix ins? I've been ordering the same items for years and I know I was over charged ! I will never return to this location!
It's unfortunate that this shop is managed so poorly. The girls working today got each of our three orders wrong. Apparently they think chocolate syrup is fudge. When I asked for my order to be corrected they also charged me for extra toppings. No greeting was given and two of the girls were completely silent. The ice cream was really good, but it wasn't what we ordered and it wasn't the experience that it once was.
This is the first and last time I’ll be here. I have never been to a cold stone before so I didn’t know you had to add cookie dough to their cookie dough ice cream base?? Anyways the lady working the front was extremely rude and had no desire to help me as a new customer. Never again.
Sign on the wall says guaranteed fun and friendly customer service. Yeah right!!! Went to the shop with my husband and another couple after having lunch. I didn't want anything so I so decided to stand back out of line and the way. My friends got their order and my husband was waiting to order when one of the workers decides to ask me in a very rude and condescending tone if there is something that I need (as if I were loitering). I said no, I'm just waiting on my husband (as I pointed to him in line, who was patiently waiting on her to come and take his order). She then proceeded to turn and look at him as if the fact that he is in line justifies me being in the shop. When it was time to pay I walked over and stood next to my husband and told her that she really needed to take the posted sign to heart and apply it in her customer encounters. She asked what sign and I pointed out the sign that east clearly hanging right where customers place their orders. I kindly stated that she did not speak to me in a fun or friendly manner. She then tried to make excuses that she was just trying to see if there was something that I needed. I told her I was good, just take your sign seriously. I'd give negative ⭐ if I could.
Good ice cream and custom service
Ice cream was delicious and the staff was very friendly.
Good ice cream and custom service
Excellent ice cream, flavor availability wasn't bad either. Lots of noisy children around but hey, it's ice cream lol.
Great every time !
Order a cake for my daughters birthday and couldn't have been more happy with the way it turned out!!! Thank you for making my daughters birthday special!!!