Just a quick note to employees… shoving a lid that is too small, when these are already terrible Lids, is a disaster waiting to happen. I went to take a drink, and the entire thing went all over me. While I understand it may be an inconvenience to travel to the back to get the correct size lid, it would definitely prove beneficial.
The (new?) African American woman is very slow. I didn't get her name but she was on shift in the drive through at about 6:13 PM on Saturday, May 14. I spent about 2 minutes waiting for her to be ready to take my order, and then she proceeded to forget an order detail I had to repeat to her a few times because she couldn't hear me. Not that big a deal, it happens sometimes.Upon reaching the window I see her standing around, doing nothing, meanwhile I see someone in my mirror waiting for their order to be taken. She takes out her phone and browses around for a bit, then gives me my drink, and I'm off, slightly annoyed and appalled by her blatant misconduct and disregard for customers. I drive away and see that the person behind me still is at the speaker, not talking and patiently waiting.
This is the lowest I can leave to write a review. O have been coming for a couple weeks now because I am new to the area. I asked for what I always drink and the lady either didn't hear me or whatever the case may be. I went on to let them know I would like it re made. The girl Genesis asked what it was and said oh you have to specify what you want. I have drank the same thing from Starbucks for years, I know how to specify my order. She re made it and it was practically just milk. It wasn't worth the drama to go back in. Genesis was extremely rude and I will not come back to this location again. There are others in the area. I am sorry but I am paying for a drink and all I ask is that it's made correctly. Such a shame and a bad experience with this location. Customer service education should be reiterated among staff from management.
Drink was great! Service was great too!Keep up the great work! You all rock
Tried a new tiktok and I loved the fact Staff was all for it!!! Great customer service!
Not one of my favorite starbucks but its okay they are quick in service and have a friendly staff. I gave them a whole star for how fast they are!Update they are always out of everything!
Everyone there was very friendly nice atmosphere would definitely go back the only thing is they did not have enough pastries
If you like your drink made wrong this is the place to go. On the other hand Jay is very nice but the girl with the red braids made my drink wrong twice and was not happy with me when I asked to fix it when I was in the store
Great coffee and service but get cones for your drive thru. Customers will not drive around and annoyingly block the entrance causing Kaos in the drive thru. This happens at most of locations. You think drivers would do this automatically but they don't. Today a oversized truck blocked the entrance for over 10min, so customers who wanna come inside couldn't.
Ordered on my app, my drink was ready before I got there. Very happy!