First, we ordered our ice cream. They didn’t have chocolate ice cream, which isn’t a big deal, they offered to add chocolate sauce instead. That was fine. When we got to the window, we paid for our ice cream. After sitting and waiting for about 5 minutes, the girl working the window, opened the window, and with an attitude, asked us what we were waiting for. Well, considering you haven’t given us anything, we are waiting for everything. Then we had to tell her what our order was. She had a poor attitude about this point. When she handed out the blizzard, we told her it was supposed to be chocolate with extra chocolate sauce. It looked slightly darker than vanilla. She said it has chocolate in it. When we asked for her to add more chocolate, she again told us it had chocolate in it. We told her to please add more. That’s when she started giving attitude. Like how dare us ask her to do her job. The whole time, the girls were inside flipping their fake braids around and messing with their fake hair, all while handling food with no gloves. When we told them we would call Pat, the owner, and let him know how they were running his restaurant, they basically said, go ahead, they could care less. Then, they forgot our pup cups, and we pulled away before realizing it. I had to go in to get them. When I explained my displeasure with the way our order was handled and the poor attitudes from the employees, I was told to just call Pat, they didn’t care. I guess I shouldn’t expect anything else from Pats employees based on what I’ve seen him doing with Pepes. It’s the last time we’ll go to this Dairy Queen. Same as Pepes, we haven’t been there for over a year because of how employees are treated and the manager that was fired for dealing out of the restaurant, then brought back after his stint in jail.
Ordered food and got it 20 minutes later and not even correct. Everyone was too busy in there talking and not paying attention to what they were making.
Overall not satisfied and will never return to inside of this Dairy Queen grill &chill ..from the start the parking lot was full of trash and most of it was there own cups and lids ..I was the only customer and the cashier didn't seem to be very pleased to be at work ..the food was great hot and fresh but the service and condition of this establishment is not how Dairy Queen should be operating! Floors super sticky hospitality zero ..
Clearly they were understaffed. The dining room was dirty and the floor was so sticky. There was liquid coming out of the main trash can by the soda machine. Maybe the staff could close the dining room and be drive thru only? Customers were grumbling about them being slow. Not everyone was understanding about there only being a few workers behind the counter, doing the best they could. However, the food was tasty!
Ordered two misty slushes poolside punch mediums there’s barley any slush and they didn’t give us mediums Ik bc I came a few days again and got the same thing and the cups were bigger and they forgot the straws
Very Slow. It took me almost 15 minutes to get my food. Employees standing around and no one came to the window to apologize until she gave me my food. At one point they disappeared from my view! And Management was on his phone!
Very nice people. Managers are lucky to have such nice employees. The lady said her daughter liked the dirt pies too (what I ordered) I said they were very good. Especially with the gummies. The lady had whoever throw extra gummies ? ❤️ thank you so much to the kind drive thru lady and the people in the back making the yummies for my dad and I. They went above beyond in customer service and very friendly people.
People working front were nice above and beyond in customer service. Took quite a bit to get the meals and they accidentally charged us for an extra sandwich. But the order was correctly made even with the extra sandwich, and watching them interact nicely with the kids and families was wonderful! My son enjoyed it very much!
I haven't been in years . When I went you guys were really nice but it took forever to get the food
I have had ice cream theme cake's made to order the past two yrs in Lafayette Indiana off old 231 I dealt with a worker by the name of Tanner he displayed the best work ethics I'd seen in awhile, he should be promoted. A wonderful experience, I'll be back???