Garbage food and even worse customer service. Food that was ordered at a medium spice level was definitely served “Thai Hot”. We called to make them aware of the situation, and nothing was done to correct the problem, and even worse, they hung up on us. There is plenty of Thai food available in this city elsewhere that is actually edible food.
This is by far one of my top favorite Thai places in Indy, it's really quaint, and the staff is very sweet
Was there for doordash. Asked her how long she said it’s almost ready. Then I ended up waiting 20 mins and had to leave without my order.
The food is good but the customer service is horrible! They messed my order up and told me that I had to come in and swap it out and they would NOT be giving me any kind of discount for the inconvenience. You would think that during a pandemic restaurants would have better customer service.
Ordered shrimp salad but it’s just shrimp on a bed of iceberg lettuce- there’s no dressing and I wanted zero spice but sauce on shrimp was spicy
This place is awesome! Their service is always made in a timely manner, the staff is super friendly and the food is delicious. My favorite Thai place in broad ripple!
I visited Thai Cafe the evening of April 7th. The food is delicious and I tend to visit this restaurant once a week. Usually my experience is always a awesome one except for last night. I placed my normal order as usual and my normal spice level (you can choose between 1-5) and I ALWAYS get a number 3 spice level. Unfortunately, my meal yesterday was very, very spicy to the point I could not complete my meal. The restaurant was closed when I began to eat my food so I waited until today when they opened at 11 a.m. to advise.The lady they I spoke with had every excuse as to why they were right and I was wrong, as if I cannot tell if my meal is spicer than normal. After going back and forth (which was very unprofessional) the lady advised they will not correct because they did not make a mistake.Guess I’ll have to look for a different Thai restaurant because I refuse to give my money to a company that cannot admit mistakes can happen. I never once asked for a free meal, I just wanted to bring it to their attention but she assumed I wanted my 2 not 1 meal replaced and was unwilling to correct. This is very disappointing to a once loyal customer.
We enjoyed our food and the variety. We got a lot rice and soup with our entrees. The dumplings came loaded! I loved the oysters/ mussels. No complaints about the food or price, just wasn’t as astonishing as other Thai places we have had. We will probably continue ordering since location and service is great!
Normally pretty good. A recently ordered pineapple fried rice and definitely got severe food poisoning that lasted 36 hours fromThis meal. I couldn’t eat for another day afterwards. Almost went to the hospital.I called to warn Thai Cafe as a courtesy and just give them a heads up and their response was “nope wasn’t from our food”. I know stuff can happen but not even acknowledging my warning was rude. I expected at least just an apology or a refund.
Major plus: delivery food is well packaged and arrives hot! I have eaten at Thai Cafe twice, once in person, once delivered. Noodle dishes are good but leave a little to be desired. I find the veggies and noodles just a bit overcooked. The meat tastes like the oil it was cooked in without much seasoning. But they do give you just the spice level you ask for.