Have used the grocery pick-up for a couple of years. Last weekend we were shorted Shrimp, Chuck Roast, Shredded Mexican blend Cheese, American Cheese slices, 2% milk, and two cans of whipped cream. Got a partial refund due to the "customer service" employee doubting my truthfulness and essentially implying that I am a liar and thief. Can't go back there. They took $20+ of our money and we did not get product. Would seem that they are the thieves. Steer clear.
Very rude at the customer service desk. Talked to me like I was putting her out by trying to buy stamps. Made me remember why I should never shop a Kroger. Low quality service almost every time.
Worst pharmacy. Last 3 prescriptions called in they have no record of. Came in this afternoon to get a prescription I called in yesterday- they didn’t have a record that I called in. She said it will be ready at 5. I’m here at 6:30 and it is still not ready.
First ever rude encounter here, i come here for batches for instacart and my own shopping, I lost the receipt to one of my batches and I requested to get a new one. Before I even asked, I stood in line for another 10 mins, to ask about a reprint and the man with a blue Kroger hat looked at me with a mug and I stood there looking at him , waiting for him to acknowledge me. No he completely ignored me and started scanning the ladies items behind me. So I spoke up and told him that I was next and I need help with a receipt reprint, he mumbled, didn’t hear anything he said, and he told me to come back tomorrow, I told him never mind because he was rude and I explained my situation and he didn’t pay me no mind, everyone is great but him. Please make this better!
Possibly the most rude people ever work at this run down Kroger. I went in to buy a pork shoulder. Only two of us at the house so I only needed about 3.5 pounds. Their smallest was more than twice as big. I asked the butcher if there was any way he could help me out and cut one in half. He told me to buy the whole thing and cut it in half myself.I then drove to the Kroger on Olio Rd. Same thing. Pork shoulders were twice as large as what I needed. I told the Olio Rd. butcher I only needed a 3.5 lb. shoulder. His response? "If you go grab it off the shelf, I'd be happy to cut it in half for you."I'll never go back to the Fall Creek store. Besides the "help" being very rude, the store is dirty 100% of the time and their shelves are rarely stocked. Where's my zero star review option?
I always have a pleasant experience here. Sometimes they might be out of an item but if I come back the next day they typically have it. All the staff are very friendly. Produce is always great looking. Compliments to people who work in produce.great Job Kroger Team.
After 6 years I recently relocated back to this area after 5 mins of shopping This guy literally stood in 1 spot for 3 to 5 mins staring at candy acting like he was shopping while I looked over toys and candy as soon as I left the aisle he left with nothing in his hand mean while I had a cart full of items I going to assume he was loss prevention thanks Kroger I feel racially profiled
Nope.Did curbside pick up. Easy enough? Didn’t get about half my order. Didn’t offer substitution, which I would have fine with. Other stores text with subs, etc Going to end up having to go elsewhere so I can make my soup.Won’t do this again.
Produce never looks fresh. The shelves are rarely stocked and they are often out of items that are readily available at other grocery stores. The meat selection is also not good. DO NOT try to do curbside pickup here. It will take at least 30 minutes for them to bring your items out. Much quicker to just go inside yourself to find out they are out of stock of everything.
My cart was taken by an employee who I told I was using the restroom. I was gone 60 seconds. I left empty handed. Never giving them my business again.