The Mooresville Wendy's on Hwy 144 & near Hwy 67 is one of the best ran, & customer-friendly locations in Central IN. I highly recommend this location for fresh, high quality fries & Dave's Double sandwiches. You will NOT be disappointed one bit!
My wife waited in line for over 25 minutes as they were taking / filling 1 order at a time. When she got home we were missing items, this is a regular occurrence for this location over the last few years. Plus they don’t give receipts to make it harder for customer care to track.
Last Thursday I decided to eat here through drive thru when I got to the window they handed me things I hadn’t ordered or things that were the wrong size so I asked the girlAt the window for the correct things I ordered and instead of being calm and friendly she proceeds to get an attitude and I asked for her name and nothing I think she was a manager but if that is what a manager acts like this store is in trouble then as I proceed to leave she flips me off with my child in the car what a real winner way to go Wendy’s you really train them well
Best Wendys I've had in 35 years, lol. Everything prepared as requested. Hot ff, crispy bacon and the potato, best ive had in a long time from anywhere, lol. Definitely my go to Wendys!
Terrible service this evening. Not short staffed at all(counted 5 employees at 9.30pm)Had 4 cars in front of me and it took 29 minutes to get to the order keyosk. Then I had to wait there for an addition 6 minutes. Order my 4 frostys. Got the the pay window and saw this poor girl working all by herself while 3 lazy invited boys sat at the inside register and scrolled their phones. Absolutely ridiculous..
This Wendy's has pretty good service, better than most. This last visit, as per usual; they were very well staffed and very pleasant to interact with.Usually pretty busy during peak hours, especially drive thru.Will go again!
It's a Friday nite and went through drive thru. Waited about 15 min to get to the speaker. Placed my order with interaction from the order taker. After placing my entire order he ask me to repeat the entire order cause he didn't get it. I replied geez and some lady (a "Karen") gets on the microphone and rudely tells me I don't have to get rude to him. (I hadn't gotten rude but was frustrated that he didn't get a single item of my order). Decided to drive off instead of giving my money to a company that allows their employees to be rude to customers based on my experience there and many other reviews I've seen
This Wendy’s needs to be shut down at this point. I ordered jr bacon cheese burger and didn’t even get bacon on all 4 sandwiches or lettuce . Then clearly order a spicy chicken sandwich and it was regular.
This Wendy's was an epic fail tonight! They owe us our money back or they need to replace our order. We ordered for curbside pick up. When we got to Wendy's we checked in and waited in the car for over 15 minutes. Finally one of us went in to stand in line and saw our food had been sitting on the counter with a curbside receipt on it. When we confronted the employee he claimed our order had just come up and that they were just too busy to bring us our food yet multiple cars zipped through the drive through while we were waiting and no one was inside. The bag was cold and the ice was melted in our drinks. The employee chose to argue with us instead of make things right. He was full of lies. Can't wait to have cold fast food for dinner and then turn around and have faucet a$$ before bed because we ate cold food from Wendy's!
I placed an order for curbside at 6:11pm. After waiting 10 minutes I went into the restaurant to find out what the delay was. After waiting in line, I told the cashier that I placed a curbside order and wanted to know what the delay was. He asked my name and then I was told my order was sitting on the counter because they "didn't know it was curbside" by a different associate. When I said I didn't request carry out and was not happy that my food was sitting on the counter the guy argued with me that they were "busy" and that my order "had just come out". Which was a lie because by the time I was able to talk to someone after coming into the location another 8 minutes has passed and that bag had been sitting there the whole time. When I explained this, the guy again said, "we are busy". No apology, no offer to remake my order, nothing. By the time I got home to eat, the food was cold and tasted terrible. I wish I had gotten the guy's name. If he was the manager, he shouldn't be as nothing was offered to resolve the issue, not even a simple sorry. Just a "we're busy and didn't know". But they weren't busy. No line at the drive thru, and no long line at the counter. Sounds to me like this is pure laziness and extremely poor customer service. I don't see myself returning any time soon.