Have gotten my order wrong multiple times in a row I dont know if it's a bunch of new people or they arent properly trained but I'm going some where else for my coffee
They threw away my gift card AND my receipt and then charged me full price and when I asked for it back if they weren’t going to use it they pretended I didn’t know what I was taking about because I didn’t have the receipt that they wouldn’t give me! Coffee was trash never going again
If you want your allergies to be ignored and your order to be constantly wrong this is the right Dunkin for you! Ive never experienced slower and worst service from a Dunkin. They’ve ignored my gfs dairy allergy (when she’s explicitly stated it) to the point where I no longer use the drive thru I go in store to watch them make it. My bagel with cream cheese usually has the bare minimum (picture below). The older cashier is literally the only saving grace here.Ps. This is the only review I’ve ever left anywhere.
Their line is always ridiculously long. It isn't a fast moving line either, it is turtle slow. Waited over 30 mins one morning & they still hadn't taken our order, it wasn't like we could leave either as we were blocked in. Their donuts are good but their coffee is too sweet.
I had to throw away the coffee because it was absolutely horrible! It tasted extremely bitter as if it had been sitting on a burner for a long time. I had purchased a muffin and coffee and had given a $10 bill to pay for it. I was told I could not get a receipt because the computer was down. Therefore I could not prove that I had received the wrong amount of money back. I was only given a dollar and some change. Therefore the cost of a medium coffee and a muffin cost me a little over $8. I will never go back to that Dunkin Donut because this is not the first time I've had problems there.
Typical Midwest Dunkin’s. Definitely not the same service as a New England based store since they do not know Dunkin’s terminology. Donut selection is always limited to the basics.
Their line is always ridiculously long. It isn't a fast moving line either, it is turtle slow. Waited over 30 mins one morning & they still hadn't taken our order, it wasn't like we could leave either as we were blocked in. Their donuts are good but their coffee is too sweet.
New management thank God!!! ?? I’ve avoided going here at all costs due to extremely poor customer services and long wait times. However, the last 2 times I’ve been they taken care of me quickly, efficiently, and very kindly. If you’ve been avoiding this place please go check them out again because the new people working there deserve a chance to make it a better place! ♥️
The person on the speaker was hard to understand and had a hard time understanding me. I just wanted to know what piece count the donut holes come in. The holes were hard and stale severed by losely tossing into a sack. I love DD, but this store is not one I'll go to again.
My husband and I both ordered bacon sandwiches today and the bacon was barely cooked and not browned and the croissant was hard. We have ate here before and it was very good but we won't be going back. Very disappointing.