The Grant Street location has a PHENOMENAL staff!! Michelle was pleasant and so welcoming. I appreciated Vicky greeting me.
Does not offer app pickup, and a lot of items on regular menu are not available here
Your Employees Have A Nasty Attitude Especially Those Females That Work Afternoon Shift. Horrible Customer Service They Don’t Know A Thing About Respect Or Dignity. Wow
Always a long line in the morning but I never have to wait not even 10 minutes, great customer service.
Not bad for chain coffee and doughnut shop
They do their best to keep the drive thru line moving in orderly fashion. Great job Dunkin! #ChicagoRd
The coffee is always fresh and very fast drive through! People who work there are fantastic!
i don’t go to this location often but it’s the only one by me with the dining room open. i go in there order my food & coffee and i pay and wait. they hand me a bag with my croissant and hashbrowns in under 10 seconds and tell me “bye” i had ordered 2 other things that i was never given. i told them about it & they acted like they didn’t know what i was talking about. i told them i also ordered a coffee and 2 donuts, they gave me my coffee and just said “bye” again. i stood there this time without saying anything because i had just told them twice. i stare around the place until someone asks if i needed anything else and i stated that i was still waiting on my donuts that i had asked for twice already. could’ve been a quick 5 min trip but it took 15. once i got to my car to eat, the hashbrowns were hard, cold, & frozen in the middle. the cheese and egg weren’t cooked all the way. overall a bad experience and never want to go there again.
Got my sandwich all burnt and when I called, they refused to replace it. I will never come back here again.
i don’t go to this location often but it’s the only one by me with the dining room open. i go in there order my food & coffee and i pay and wait. they hand me a bag with my croissant and hashbrowns in under 10 seconds and tell me “bye” i had ordered 2 other things that i was never given. i told them about it & they acted like they didn’t know what i was talking about. i told them i also ordered a coffee and 2 donuts, they gave me my coffee and just said “bye” again. i stood there this time without saying anything because i had just told them twice. i stare around the place until someone asks if i needed anything else and i stated that i was still waiting on my donuts that i had asked for twice already. could’ve been a quick 5 min trip but it took 15. once i got to my car to eat, the hashbrowns were hard, cold, & frozen in the middle. the cheese and egg weren’t cooked all the way. overall a bad experience and never want to go there again.