Sat in drive thru for 5 min and had to call to get them to take my order, the employee was rude who took my order. The donuts were ice cold and the coffee was god awful . Would not recommend going here, I know I won't be going back.
I ordered through the app and went through the drive through for pick up. Everything was paid for ahead of time. When I arrived they stated several of my items were not available. I asked to just get a refund because I did not like the alternative options that were similar in price, and they stated I had to take that up with the “app people”. I asked what that meant. The girl at the window was very rude and told me it was not her problem. I left without my food or my money. I pulled into a parking spot and immediately tried to figure out how to contact the “app people” but it was a weekend so I only got someone through an automated system. I have talked to several people since who have said I would be refunded. It’s been 4 weeks and I still have not. Sadly this is not my first experience with this location being rude or the food being gross. I will not be going back. This location need to get it together!
Decided to go in and order rather than use the drive thru. Walked in and ordered right away, no issues. While waiting we looked around… that’s where things begin to turn our stomachs. The filth in the seating area was disgusting. From the windows to the walls (lol) the tables, seats, counters, condiment area and floors… yuck! Smears, bits of food and crumbs everywhere. Figured our food would be bagged and we take it and eat at home. At first we didn’t get our whole order they had bagged things separately, no big deal. The employee grabbed the bags and dumped one bag into the other. I don’t think 6 hash browns are a full order. To the managers, you need to get this placed CLEANED!!!
Open sign on, door locked so we went to drive up window. Horrible service. Got home and donuts had some kind of metal looking dust on them, definitely not sugar or sprinkles
The last several times my husband and I have gone, it's been drive through only. Today it's door dash or mobile orders only. I'm pregnant and all I wanted was a donut on my way home from my doctor's appointment but I'll have to drive twenty minutes out of my way to go somewhere else. What's the point of being "open" if you aren't open to customers?
Open sign lit, closed early! But from the reviews maybe thats a good thing!
Watch out for this location. They up charge you and add fake items like "local items" on to your bill and hope that people will not notice. They are also extremely rude and constantly out of most donuts.
Absolutely very disappointed. I love DD coffee and mostly take coffee at DD at Coldwater, Today I came to Illinois rd DD to get coffee, the girl gave me coffee at the drive true window . The coffee lid was not well closed so that the hot coffee was pouring on my hand. I approached the girl and tell her that coffee pour and to take it to replace it. She said she couldn't take her coffee back because of Covid. I asked her how I took coffee from you, you don't have gloves, you gave me coffee with your bare hands, and you won't take coffee back from me. You're kidding me. I threw away my coffee and parked the car and went inside. My hand was red from the burn, I looked for the manager and told her the problem. the manager told me they have to follow the rules. If you work according to follow the rules why don't you wear gloves and masks, If you are afraid of the Corona. They gave me another coffee and I angrily left the DD. I will never come to this location again. Horrible
We have stopped by at various times and there are hardly ever any donuts. The staff are all rude. They should just close this one down. We will never go to this one again.
Was told to wait one minute in the Drive-Thru line. Ended up waiting over 15 minutes with no one in front of me and no one in store. What a waste of time ?