Awsome they were very friendly and very fast.. thanks we will b back;)
This location is amazing. Me and a group of friends went here for 4 nights straight while in town for a work event. We came in after 10 pm each night and we were greeted warmly and seated quickly. Even though there was only one server and one cook working the first evening, the manager, Eric, was very kind and treated us warmly. The following evening we were waited on by Athena, who was amazing. Even though she was the only server working and Eric was the cook, and other groups came in to be served, she was very kind and always checked to make sure that we were ok and reassured us of our meal status. Overall, my experience with Eric, Athena and then Chloé was exceptional. This franchise does need to invest in additional staff for the late shifts, (10pm-3am). They are hard working but they need the additional help to alleviate their overall stress when large groups come in.
For there being one server and one in training, they were great. On the other hand, they had only one cook that didn't know how to get the orders right and a manager that was completely overwhelmed. Unfortunately they had to turn people away because they didn't have the staff to be able to serve them. It took over a hour for us to get our food witch wasn't right the first time because the cook did what he wanted to do. After speaking with the manager on duty, we understood why everything was taken so long. We were there three hours from the time we got there till we left. They need help, badly!!!
Food was fine - normal IHOP stuff. The staff/management, though…really rude. They said they wanted to close up early (um…24 hours?), so they gave me the last bit of my order to go…and then another family came in, which they began to serve.I have just moved into the area. Based on this stellar experience, I will NOT be returning.
Good food but the place was completely empty except for us. I was wondering if there was something going on that we did not know about. Everything was great except nobody else there. That was a little bit spooky.
No one wrap the silverware up individually. So we're served our silverware in one napkin wrapped up. For table of four. We were served cold sausages. And manager refused to touch it to show how cold it was.All three stacks of our pancakes or served upside down without butter. The manager tried his best to fix it. I love IHOP. Their pancakes were amazing
When they first open they was good. I will never come to this ihop again. We have had to many bad service here. We tried to give it a chance but last time we was there no one was in lobby we could have walked out without paying our food was cold and we didn’t get refills on drinks.
Food was good. Service was even better. The young lady working seemed to be doing more than her fair share of the work.
When I walked in it looked like a nice place to eat they took our order and then about 25 minutes later brought the food out and didn't bring it all out but the plate of French toast had hair on it and then my husband's plate had hair on it and then the waitress wouldn't hand me the other plate because she found a hair in it she took it back got my baby another plate of food and another plate of food for myself The service was horrible We had to wait 20 minutes for Creamer that she said she was gonna get and be right back then she went to get my baby a refill of chocolate milk and forgot we had to remind her then when she finally came back and asked us if we were ready for the check we had to wait another 15 minutes to get the check and the place was definitely not busy there was like 4 other tables that were waiting to be served or eating I'll tell you this that was the 1st time in a long time that I haven't tipped when going out to eat ! The only tip I left was this little note on a napkin
Took forever to get our food. Waitress did not check on us. Mother inlaws tilapia, rice and broccoli was cold. Got 1 tablespoon of butter for 6 pancakes. Daughter crispy chicken was soggy. Grandsons chicken was so hard je couldn't eat it. Hash browns were crispy on one side the other side was greasy.