Worst pizza ever had, don’t waste your money and time. Not well organized.
This pizza chain especially the one in Carmel Indiana is a joke. They evidently have no knowledge of what their business is and even though presented with a valid coupon and after telling me on the phone that they would honor the coupon once they seen a picture of it they did not and claimed that the coupon was fraud. I would highly suggest you do not do business with this particular pizza business. Whether the coupon is fake or not should not fall to the consumer as it was being offered at PRM deal.com. You would be much better off going to basbo Pizza Greeks Pizza donatos or Pizza King. There is no integrity from the owner to the GM down to the manager to the counter help that assured me on the phone before I drove up after placing my order that this coupon would be honored
Delivery was fast, pizza was great, will be back !
Hot Box Pizza is consistently wonderful! Never greasy, always cheesy, and crust is perfect... so yummy we always get breadsticks, they are the best ones in town!!!
Hot Box Pizza is consistently wonderful! Never greasy, always cheesy, and crust is perfect... so yummy we always get breadsticks, they are the best ones in town!!!
This is the second time they forgot to deliver Nacho cheese, I called the store and asked to send one. The guy on the phone said he will send it, It never came. We were starving and waited from 7:55 till 9:15pm And the person who delivered said he is a manager, one can understand how clumsy they are in their work. Shame!!
The manager (I believe his name is Ethan) has absolutely no sense of customer service. I was slightly irritated that I was transferred (with no notice and had to repeat myself instead of the previous associate briefing the manager on the situation) and couldn’t get a simple question answered as to whether this location delivered to my address. So, rather than apologize and/or take ownership for the poor communication and inconvenience, the manager says “calm down, sir” in a very snide tone. I was finally able to place an order after being transferred to the GM and once it arrived (to their credit, in fairly timely manner), the pizza was very underwhelming. I spent $30+ for a large pizza (seems more like a medium compared to competitors), breadsticks and 2 drinks (not 2 liters, just 2 small drinks) on a supposed special, and I feel that I got ripped off. The pizza was very mediocre and the breadsticks are very bland (nothing special at all). I’m all for paying for quality, but I definitely did not feel I got value for my dollar. I rarely EVER write reviews, but given the poor customer service along with the lackluster pizza, I felt compelled to share my experience. I will NEVER order from this place again!
Good pizza. COVID-19 precautions are impressive.
YUM! The pizza was GREAT! YUM! The dining room was nice and clean! I never knew they had indoor seating! Everything was cooked perfectly and DELICIOUS!
Delicious