If they are only going to have one person cover the floor during lunch, then let us order from the table top or my cell phone. Aside from that, my food was good and the server was great but can't cover the whole restaurant.
Food was great but service was needs improvement.I had to flag down a person who wasnt our server to get refills on our drink and 2 to go boxes..our server was good but she disappeared not only on us but another table near us
A fiend and I decided to have dinner there after not seeing each other in years. I will say the young lady that seated us was quick in getting us a seat being that I was using a cane. The waiter did a great job accommodating us during our visit. The food and drinks were appetizing as well. However, being a person who has worked in food service I noticed a young lady who was working the seating area near the bar doing a far less than stellar job keeping the area clean. I watched here do a poor job sweeping the floor first. She didn't bother to move the chairs as she swept leaving debris behind on the floors near the base of the tables. Then I watched her knock over a ketchup bottle which hit the floor. Several other patrons sitting by noticed this as well. She picked the bottle up and placed it back on the table without checking for any potential damage or even sanitizing it. She appeared to just be doing enough to keep her job. The gentleman who was at the from appearing to be the supervisor didn't seem to be paying close attention to her performance leading me to believe this might just be the culture at this establishment. I quite certain I and anyone else I know will be visiting this particular site any time soon. Also, I didn't see the tables being cleaned properly as well. the wiping was quick and no attention was paid to frequently touched areas of the tables such as the sides or underneath where children touch often. I didn't even see the seats wiped either.
I always go to this Chili’s if I’m craving it. I dined in and it wasn’t busy at all which was nice. Food was fast and tasty. The drinks took a bit longer than the food but that’s fine. The dessert was also good! Staff was friendly (:
We were there for 1 hour before they even took drink orders. Then we did not get our drinks for another 20 minutes. We didn't get our chips and salsa until after drinks came. The drinks and food were all ordered together. There were several meals that were wrong and a couple that came out cold. The manager said it has been a hectic day (which over half the restaurant was empty) then he said all the staff was new. It didn't look like the manager even made any attempt to help the staff that obviously was struggling. When we asked to talk to him and he came to our table he seemed really annoyed that we asked for him. He didn't take anything off the bill and we had 9 people at our table. He just gave us chili's gift cards and said we could use it at a future visit. It was the worst experience I have ever had at a Chili's and I have gone to Chili's many many times.
Management needs to more to train their staff. I ordered chili and a salad. Was asked if I wanted the chili served with the others meals. Chile was served before my salad. My wife's broccoli was served raw. When it was brought to our server's attention she said the kitchen was having trouble cooking broccoli. We weren't looking for the cause, but a solution. We had a ask if she could get cooked broccoli. Our guests had the 2 for $25 meals and asked to have their cookie boxed to take home. After the complete their meal our server asked if she could bring their cheesecake now.
Service was horrible, management was extremely rude. The food was served cold then reheated in the microwave. We waited 20 minutes to be seated in empty dining room and once seated still didn't get service. Had to finally ask for water after waiting another 30 minutes. Not a good experience.
If I could leave zero stars I would.Over a year ago, my husband and I doordashed from this chili's. Chicken was literal rubber and I found foil mixed in with my chicken. Flash forward to today, my husband and I are sick and didn't want to cook- so some time had passed and we decided to try ordering from this chili's again. AGAIN, the chicken is somehow rubbery and mushy on the inside? Disgusting, and two for two on attempts that were spaced out! Never had a chili's this bad, ever, until we moved here. If you want edible food out here, you're better to just starve I guess.
Great and amazing bartender!!
We waited too long for them to bring cold food. The bowl of chili was $5.29 plus $1.00 upgrade for the tortilla pieces and cheese. $2.99 for a cup of hot tea.