This is a staple McDonald's for me personally as they offer fast reliable service true to McDonald's origins. The drive-thru is very quick, and the interior dine-in experience is excellent as they always keep everything in immaculate condition. They routinely invest in this location and it shows, and the associates are kind and responsive.
I’m simple terms the employees seem really lost, like they weren’t trained properly, or just flat out don’t care. I mean I get it’s only McDonalds but the bar is already low and they still can’t even get over it. This goes for the managers as well. Everyone is slow, the line is longer than hell because you got employees that can’t count change and employees that are scatter brained when trying to give you your drink… and most these workers have worked here YEARS, you’d think they’d understand something by now but
Food was fine, but I could not hear the person taking our order. It was like he just would not raise his voice even after lowering his mask a bit. Didnt let us know they were out of apple slices even though it was on our receipt.
IF you're stuck in the mall with a hungry youngster, and IF McDonald's is the only food s/he will eat, then here it is. BUT if you're a grown-up who can wait, then wait for something better. The on-site options are minimal at the moment, but whenever Hawthorn 2.0 actually materializes, then you will have many more adult dining choices. I was in need of a quick shopper's pick-me-up and I made the mistake of stopping here. I have nobody to blame but myself. I'm old enough to know better.
Typical Mcdonalds.. Good, Fast service and food. I could never rate fast food, that is so unheathy for you, 5 stars...
Food was fresh and nicely presented.Wellcoming staff and quick service too.
Big Mac french fries and a tall iced tea
I ordered a crispy chicken sandwich and I got a spicy crispy chicken sandwich. Seems like anytime I order when the young man is there (with no name tag so I don’t know his name but he looks to be 18???), he always messes up my order. And his customer service is terrible. Include napkins with the purchase and listen to what the customer is saying in their order. Not only was the order rung up wrong but the lettuce and tomatoes and onions were just slapped on there where most of the lettuce was under the sandwich. Seems like when the older guy is there, the customer service is much better and items are given more neater and the orders are not messed up. The kid working there needs more training on listening, greeting, not just standing around and off in his own world. I’m sure there’s plenty he could be doing to work for the wage. Customers are coming there not only for the food that should be followed by a protocol but also the experience.
Very efficient people working in this place.
Fantastic and delightful food, I loved the atmosphere the spot has, and the workers were nice. I will surely visit here next time.