On 5/15/22 at 12:30pm in Vernon Hills IL location ( where I’m like twice a week) employer (woman) on my order she was giving me her attitude. Even though I ask a young man what I want for my order, the woman was making sandwiches . I wasn't even talking to her when she started giving her attitude towards me. Then she was speaking back to me with her attitude. In front of other customers. She is probably having some problems at home. But I didn’t do anything wrong to her to treat me like that.I had never seen that woman there before. Other employees who work there are very nice to me always. 1st the time I had this kind of service today with a woman. ???
Do you really want to better understand Jimmy Johns?
Good quality of food and friendly staff!
It took an hour to get my ONE sandwich. I called multiple times and the phone just rang. When I finally got through to someone they put me on hold for 10 minutes with no answer. I hung up and called back and the man on the other said it will be at least 30-40 minutes to just talk to someone, and that I need to call back at 2pm and just HUNG UP!Horrible customer service.
Had an online order for pick up. They totally screwed up both orders. What a waste. Def not coming to this location again
Not freaky fast in the least. Phone person was nice and professional I suppose.
These folks who answer the phone need some additional training. Driver was great
The staff did not give me my order of chicken caesar wrap but it was in the receipt and I paid for it. So upsetting. They did not double check if its the right food. Another different situation concerned me, This happened 2 months ago. The presentation of the sandwich was not so enticing. I was so disappointed that time. But this time I can't let it pass, my husband was expecting a food when I got home, and got nothing.
Got order wrong several times but fixed it right away.
#4 is the best sandwich!