I went to this location in person to order an ice cream cake for my daughters' birthday on a Thursday, for pickup on Sunday, 3 days later. The website said to allow 48 hours for custom cake orders so I thought this would allow plenty of time. The order taker took my order for a custom ice cream cake with a Happy Birthday message on the top. The charge for the cake was $41 and I was told to pick up the cake at 3 pm on Sunday. Long story short, the cake was not available on Sunday when I arrived around 3:30 pm to pick it up. The staff member there, a different employee from whom I ordered the cake, called the store manager in an attempt to locate the cake, and I was told that someone had failed to deliver the completed cake to this location. Fortunately I was allowed to substitute the cake with a generic ice cream cake from the cooler, and later on one of the guests discovered a piece of plastic in it! Please be aware of ordering or purchasing an ice cream cakes from this location.
I paid roughly $10 for my shake. The worker refused to mix any flavors. She said I was lying that what I mentioned that other Baskin Robbins do mix them. And then She made my shake over watery…. It was super awkward ordering as the lady behind the counter seemed afraid or angry and didn’t acknowledge that I was standing there ready to order. When I ordered anyway and requested the topping, she said they didn’t sell that.
Went there today to get ice cream for my daughter and me. Worst customer service I have ever received. Employee was rude and messed up my order. When I asked for a refund she told me she could do a partial refund and I would have to go online to get a refund. Then she continued to argue with me. After leaving the store I attempted to fill out a survey on the website and was told the survey # and store # were invalid…there goes my chance of trying to get my money back. I will NEVER recommend this location to anyone.
This location is the best place to get what you crave. All of their food and drinks are freshly made and freshly brewed. The staff members have amazing-top notch service, you can tell they love working there! I love this Dunkin baskin ribbons they always do their best for their customers!!!
This location is the best place to get what you crave. All of their food and drinks are freshly made and freshly brewed. The staff members have amazing-top notch service, you can tell they love working there! I love this Dunkin baskin ribbons they always do their best for their customers!!!
Terrible service and was so slow. Never again
Good ice cream and friendly staff
Nothing special about this location, it's as any other Baskin-Robbins store so you know what to expect. Who doesn't like good ice cream, coffee, donuts and muffins? They carry many different flavors and taste is always good. Store is clean and decent customer service with friendly employees.
Nothing special about this location, it's as any other Baskin-Robbins store so you know what to expect. Who doesn't like good ice cream, coffee, donuts and muffins? They carry many different flavors and taste is always good. Store is clean and decent customer service with friendly employees.
Came here because I was craving a chocolate peanut butter sundae (with peanut butter sauce) Baskin Robbins is one of the few places that still carry it as a topping. It was super awkward ordering as the lady behind the counter seemed afraid or angry and didn't acknowledge that I was standing there ready to order. When I ordered anyway and requested the topping, she said they didn't sell that. When I pointed out that the large menu above her head said “toppings :peanut butter sauce, etc.†she looked at me like I had 3 heads.