I ordered the chicken BMT panini. I liked the sun dried tomatoes but it was a little dry/bread-y. I could have use some additional sauce or something. But the staff were friendly and the dining area was clean and comfortable. Lots of items to choose from on the menu. I’d come back and try something different. I also see that they sell family sized “take and bake” items & that’s a great idea! I’d come back for a few pans of those too!
My wife and I order from here 2 to 3 times per week. We really enjoy the food. Unfortunately instead of the staff helping out and siding with the customer they'd rather argue and not admit guilt. We order LOADED waffle fries with every single meal there. Today we called back because we only got regular waffle fries and didn't argue of fight but the lady insisted that we ordered wrong. For the 50 cents it would cost them to add the loaded part to our waffle fries they'd rather get confrontational and lose a great customer and our friends and family. That is customer service 101...........the customer is right. That lady just lost business from us and everyone we know. We come from Abbey Woods in Frankfort and pass 50-100 food spots on the way. Our family and friends will NEVER go back.........because of TERRIBLE CUSTOMER SERVICE!!!!!!.......just understand in business if you are good or great hopefully those customers will tell 10 friends about you...........if service is bad they tell 100 people,,,,,,,that's just reality. For 50 cents take care of the customers. My family catered a meal for $800 from you in the past and tipped $250..........it's not about the money.....it's about making customers happy. Word of mouth is FREE advertising...........make your customers happy. The lady was confrontational on the phone..........that's the worse possible thing to do to a customer, especially when they are upset!!!! Make the customer happy. My wife is pregnant. She orders LOADED waffle fries 3 days per week..... .she craves your fries. She orders LOADED waffle fries with her beef, pasta, sandwich........everything. We ONLY get LOADED waffle fries with every visit. It was a mistake but to aggravate a pregnant, aggravated, irritated customer is not the way to handle a customer. You should have apologized and said that on the next visit you would make her LOADED waffle fries extra special......... just be nice and not confrontational!!!!!!!
Why would you charge me extra Chicken for a meal that ALREADY had chicken?? NO. I did not ask for extra chicken, even if I did there definitely was not “extra” in it. Guy on the phone (Gino) was super rude and assumed I didn’t want a receipt, now I see why I had to ask for it myself which is why I noticed the extra charges late, thus this post. Plus tip?? Pasta was unbearably oily. Since “we’re all in this together” is the company’s favorite response, how about you actually make same changes to the business considering all the advice given in the reviews? You guys are just rude and love to argue is all I see from the responses to your paying customers. Give me a refund. I wouldn’t have had to go “public” if you guys didn’t steal money from your customers.
Food was very good and filling. 10-20 bucks on the prices and no combos but no regrets either. Ordered the classic chicken, fried steak sandwich and Cajun pasta and I must say all the food was delicious. Couldn't finish it all between my woman and I. Oh and the fries and crispy and also delicious best fries I've ever had hands down. Wish I didn't live two hours away. I'd be a frequent customer.
Heard alot about this place and was excited to check it out. I was pretty disappointed from just walking in. This was "advertised" to me as an Italian deli, yet when i walked in the deli was the size of a closet and the shelf items were about a dozen things. Anyway, i ended up ordering a beef sandwich /w provolone and hot peppers au jus on the side, fries and a fountain drink to go. Got home fries were missing, unwrapped my sandwich and lost half my cheese to the white paper it was wrapped in. This was a standard size sandwich 6-7" and my bill was 16$ which seems a bit excessive. Anyway the hot peppers was not your standard giardinera, it had fresh peppers and veggies in it. Honestly, the italian beef with hot or sweet peppers in its traditional form, is perfect and doesn't need to messed with, so I didn't like the peppers much. The sandwich and au jus was really good though. They do have some other fridge/freezer items, fresh pasta, pizza setups, ready to cook dinners, AND a GIANT like 20-24" in pretzel! Overall a bit disappointed, I'm used to Rubino's, Ambrosinos, and frangellas. The biggest difference here is that you can eat in the place.
This deli always satisfies; offering up a wide variety of delicious sandwiches (hot & cold), wraps, and salads. I am grateful that I have a hard time deciding what to order when I visit.
Great Italian deli with lots of good choices for dinners. Also their menu for takeout is amazing. Best place around
Unrelated to my food.Stopped by while in the area today as I frequently franchised the Homewood location before it closed. The older woman at the register was extremely rude, I asked about Apple Pay in effort to make my payment transaction easier for her as she had to type in my debit information. She became irate and almost yelling at me. I’m taken back!! Customer service is EVERYTHING.. I won’t be stopping here anymore.
Been wanting to try Fratello's for the longest time and today they did not disappoint. My wife got the Chicken Parmesan sandwich and I had the Muffuletta sandwich. Both were amazing. We will definitely be back and highly recommend this establishment. I would have posted pictures, but our daughters started eating the moment I opened the bag!
I was amazed at the menu selection. Really nice and clean cafe! I ordered an Italian beef and it was delicious! I will be back to try something different on the menu.