Seemed very short staffed. People working were very frantic and even had to turn people away since they were so behind. There was no ice for drinks and food order was wrong. Not the greatest experience.
Driving through Illinois and remembered how great Steak and shake was....yes WAS! It tasted like dog food and had no flavor on the fries and the shake tasted like it had something else in it that was putrid. Talk about jumping the shark to the quality is used to be. The meat use to be meat but this was something totally different. YUK! I suggest you rethink this food for life.
We had a wonderful lunch very great waitresses
Food is good, but the place is dirty. The floor especially, your shoes stick to it. Also didn't get our cheese with 2 orders of cheese fries.
We went there tonight and it was obvious they just had a ton of people come through. The gentleman who took our order was so great, I wish I would have gotten his name. Our food was so good, it was nice and hot!
Amazing tasting food with fast service would recommend
The worst Steak 'n Shake I've ever been too. We asked for double steakburgers with everything. Where I live they have lettuce, tomato, mayo, pickle, onion, mustard and ketchup...They only had mustard and ketchup on them and the buns were hard. It was awful! I've never been to a Steak 'n Shake this terrible in my life! Do not recommend!
The wait time is ridiculous understand your short staffed but if ima wait for like 30 mins to get my food I’d at least expect a burger that does have sauces caked on it ?♂️ Too much sauce wayy to much whoever’s in the back is heavy handed lol
No hairnet’s counter and the kitchen was filthy
Won't go back ! Took 45 minutes to get food an no one was even in the restaurant when we got there. Seven of us we order . We get 4 orders with cold frys . Had to take back a triple it was wrong they brought it back out and it was still wrong ?. We didn't even get all our food . Worst service I have ever had !!!!!!