My first time there and it was really good.
Wrong order twice in one week, this place is always just a huge disappointment when I have to turn around and come back for the rest of the food that I paid for. Decent food but horrible service
Love this panera! I go here at least once a week and they always make my food perfectly, even though it's a very specific and complicated order. I went at a different time and was appalled at how rude the customers were being- multiple people stood right at the counter, staring down employees, tapping the counter passive-aggressively and even loudly complaining about the time it was taking to make their food. Even though they were being so disrespected, the employees were still super professional and kind, accommodating all sorts of requests from these rude customers. The employees here are amazing and don't deserve to be treated like that.
Was today there and went through the drive thru. Employee on the microphone was busing communicationand giggling around with her friend inside than actually taking in my order!!! And after a few minutes she took it. Furthermore, the bread was just thrown into the bag…ever hurt about hygienic packing!?
The below reviews are spot on with respect to not getting all of your items when passing through the drive through. Ironically, I even asked the associate if all the items were in the bag and he said yes. I called when I got home, got hung up in the face.
Ordered the aisian citrus crunch salad. Got a green salad with almond slivers sprinkled with sesame seeds. Poor
The 2 stars is due to the poor service. Went through the drive through around 6:30 pm. Ordered new Thailand chicken soup and other stuff. The soup is good I recommend it. I like almost everything on the menu at Panera but the prices are indeed a bit too high. I ordered 2 large green teas and was not even given any drinks at all. Always always always seems to be new staff at this location. Not sure if it's a leadership problem or if it is the working environment. Like many of the other reviews state do definitely check the bag and for you drinks before you pull away from drive through. Can't tell you when the last time I have gotten everything I ordered correctly. I am no longer coming to this location. I have been going to this Panera for some years but the problems of not getting what I ordered and the service has not been this bad before. If a new manager was hired the end of 2021 then get rid of them because like myself people will stop coming.
I used to go to this location regularly for breakfast and coffee. But my past several visits I've ordered a bread bowl and the bread is hard as a rock.
Always a great place for soup and sandwiches, bagels and desserts. They've expanded their menu and have other new tasty items too! Haven't tried it yet, but the pizza looks delicious!
We love Panera Bread and have eaten at various restaurants in multiple states, but we'll avoid this location in the future! I'm not sure how it can happen with a chain, but all their portions are very small. We ordered items we normally order and left hungry. We even asked twice about my Mediterranean grain bowl (because it was so small it looked more like a salad) and we were told that was the normal size. The food tasted good, but overall we were very disappointed in this location.Update:One week later, we drove back through Springfield and stopped at the other Panera Bread in town. I ordered the same grain bowl and this one was the correct size. It had twice the grain and 2-3 times the arugula than the grain bowl that the other location claimed was the normal size.