Great atmosphere but the taste was not up to the expectations. We ordered Summer rolls, which were tasty and Panang Curry, this was not upto the mark and tired bento box first time, quantity is huge and taste was good too. Had California Sushi, taste was top notch. This restaurant is better for Sushi’s.
This was one of my favorite restaurants and I used to go there almost weekly. I spent a lot of money there. And to be clear, I am also an overly generous tipper (Always over 20%) and never complained no matter how bad the service or odd the food was that night. BUT... I hate to say that they have gone downhill over the past year and after this last, particularly horrible experience... I will never go back.To start, it was an hour before closing and the restaurant was fairly empty. They seated us by the bathroom and were actually mopping an area right up to our table. The smell of cleaner made it seem like we were eating on a urinal cake. We asked to be seated somewhere else and they moved us to the bar 5 feet away. It still smelled. This alone was horrible customer service. Don't mop the floor while you are still open unless there's been a spill. I found out later that the staff all wanted to get out early to celebrate Cinco De Mayo.Regarding the food. For some time, the meats seem undercooked in the Thai red curry and overcooked and dried out with the chicken satay.The peanut sauce condiments are always dried out and kind of gross as if it has been sitting in a refrigerator uncovered for a long time. This is horrible for a sushi bar.So... well before closing, my friend and I finished our sakes when both of us found bugs in the bottom of the ceramic crafts. I brought it to the server's attention. He said, "Yeah, they get in there." That was it. They did not start out with an apology AND I had to ask them to take off the drinks from my bill. We had $11 in appetizers and still had to pay for those. I finally asked for an apology. Which I reluctantly received. This is horrible customer service. The owner walked away and said nothing while I discussed the experience with the manager. She offered no apology and gave no discount or any sort of rectification to the situation. I had to ask for an apology. This is amazing considering I spent about $3000 there last year alone. A regular customer should never be treated this way nor should a first-time visitor. Think about it. The $11 charge and the lack of a professional apology or rectification (of a future discount) will cost this business $3000 in revenue per year plus all the other customers I will discourage from going there. That adds up to a substantial loss for this business. It could have easily been rectified with a sincere apology, a comp of $11, and maybe even a discount on the next meal. If that had happened... you bet this review would be about what a great restaurant this was and I would be promoting it to everyone.
This was one of my favorite restaurants and I used to go there almost weekly. I spent a lot of money there. And to be clear, I am also an overly generous tipper (Always over 20% ) and never complained no matter how bad the service or odd the food was that night. BUT... I hate to say that they have gone downhill over the past year and after this last, particularly horrible experience... I will never go back. To start, it was an hour before closing and the restaurant was fairly empty. They seated us by the bathroom and were actually mopping an area right up to our table. The smell of cleaner made it seem like we were eating on a urinal cake. We asked to be seated somewhere else and they moved us to the bar 5 feet away. It still smelled. This alone was horrible customer service. Don't mop the floor while you are still open unless there's been a spill. I found out later that the staff all wanted to get out early to celebrate Cinco De Mayo. Regarding the food. For some time, the meats seem undercooked in the Thai red curry and overcooked and dried out with the chicken satay. The peanut sauce condiments are always dried out and kind of gross as if it has been sitting in a refrigerator uncovered for a long time. This is horrible for a sushi bar. So... well before closing, my friend and I finished our sakes when both of us found bugs in the bottom of the ceramic crafts. I brought it to the server's attention. He said, "Yeah, they get in there." That was it. They did not start out with an apology AND I had to ask them to take off the drinks from my bill. We had $11 in appetizers and still had to pay for those. I finally asked for an apology. Which I reluctantly received. This is horrible customer service especially when we are now paying 20% more for dishes due to "supply chain" issues or -in reality- price gouging. The owner walked away while I discussed the experience with the manager. The owner said nothing. She offered no apology and gave no discount or any sort of rectification to the situation. This is amazing considering I spent about $3000 there last year alone. A regular customer should never be treated this way nor should a first-time visitor. Think about it. The $11 charge and the lack of a professional apology or rectification (of a future discount) will cost this business $3000 in revenue per year plus all the other customers I will discourage from going there. That adds up to a substantial loss for this business. It could have easily been rectified with a sincere apology, a comp of $11, and maybe even a discount on the next meal. If that had happened... you bet this article would be about what a great restaurant this was and I would be promoting it to everyone.
Absolutely love this place. Good portions, good food, friendly atmosphere. Been going here since around 2013. Still just as good as my first introduction.
We were seated about five minutes after arriving, and ordered water and sake. We received our water a few minutes later; the sake 15 minutes later. This is when we ordered our food, and waited around 30 minutes for it to be served. The staff weren't rude, but seemed to be going through the motions a bit and not necessarily personable or friendly. The food is reasonably priced and very good. Overall, the food is worth the visit.
This place is amazing drinks food sushi number 1 hit I'm so glad to find a place near that make good sushi moving from Florida didn't know if I would ever have found good taste in sushi and this place became my top favorite. Everytime I come to Springfield this place gets my money thank you all for great food and service.
I am a travel nurse working in Springfield and I am out to try all the local restaurants. I came upon this restaurant while shopping for a recline. I decided to stop in for lunch. The service was excellent and the food was good. I had a teriyaki salmon bento box so I could try different things on the menu. The food was very doo. The menus is very diverse, so i will want to return to try other things.
Had an awesome meal and our server Vinny was THE BOMB! Perfect timing and on point. Ask for him.
TERRIBLE SERVICE SERIOUSLY. THEY ONLY TREAT A CLIENT GOOD WHEN THEY FEEL LIKE IT. Service IS NOT consistent. They wouldn’t last a day in the food industry elsewhere. It’s them being in a small town that lets them get away with this . BEWARE if you go the food MAY OR MAY NOT be correct and the service MAY OR MAY NOT BE GOOD. Their business operations are lacking!! From waiters to manager and even the OWNER. It may very well be trickling down from ABOVE. From the owner setting the culture in that place. A culture of INCONSISTENCY in food and service alongside discrimination & favoritism . People BEWARE
Love the atmosphere and more importantly, love the food! Lots of plant based options, both sushi and entrees. Fun little bar area as well.