On 5/19/22 Sale#109499239. My cheese sticks and onion rings were horrible. Although I had a 20 minute wait they were all crushed as If they were smashed prior to cooking and not firm at!! All except 2 of my onion rings were crushed and torn apart and served in pieces. The cheeseburgers had less onions than normal and the cheese wasn’t placed centered on two. This was not a pleasant meal. I want a refund. I called the store and left a voicemail since no one answered. Customer # 348 minute wait they were all crushed as I’d they were smashed prior to cooking and not firm at alll. My second side was no better All except 2 of my onion rings were crushed and torn apart and served in pieces. The cheeseburgers had less onions than normal and the cheese wasn’t placed centered on two. This was not a pleasant meal. I want a refund. I called the store and left a voicemail since no one answered. No one has returned my call. Terrible service and a waste of money. Customer # 348
I ordered two 1921 sliders from the Romeoville, IL location and my burgers only had lettuce on them. Not to mention it was super dry and the bread was hard. The line was too long to even attempt to resolve the issue.My last 3 experiences at this location has been horrible. The quality of the food has not been up to par.
I come to White Castle in Romeoville off Normantown usuall twice a month if not more. Usually, as a family we have a great experience. We order the same thing so I am very familiar with the products we recieve. Tonight, I chose White Castle, separate from my family and I was very disapointed! I ordered the Impossible slider combo and got a regular beef patty in the regular orange chesse burger box and was told it was an impossible slider. Impossible burgers are thicker than beef patties and, again I am such a regular I can tell the difference. The employee who made the order was very rude! I asked if they were out of the impossible boxes, she said no, so why was it in the wrong box? I explained I can tell the difference between a beef patty and a Impossible patty I eat them often. I askd for the manager, and Anna was just as rude and did not acknowlege why this was a big problem! If the staff think it's okay to lie to customers about what they are getting, I can't trust White Castle anymore. Unfortunately we will not be returning as disapointing as that is we will find another go to dinner spot.
I'm from Illinois Chicago that is why castle's discreet always has been
The restaurant was filthy. We ate in our car after see the dining area. The food was below average.
Very busy, they need more employees. Good food.
The ladies at the window here are amazing I love their attitude they do their job wonderfully.
My double cheeseburgers were hot and delicious! Thank you for great service!
I was not pleased at all my burgers were hard and we ordered 3 double cheeseburger meals and frys well done the burgers seemed old or overcooked and the frys we not even done my chicken rings we under cooked and just nasty a 20 piece worst experience I've had a white castle... tried to call n no one answered
The food was fine, but don't bother ordering in the app for pickup. The door was locked, so we had to spend 20 minutes in the drive-thru waiting for our order even though we pulled right up to the speaker at our pickup time (which already had a 15 minute wait built into it) and told them we had a mobile order.