I had a terrible experience at coldstone with employees cussing and being extremely UNPROFESSIONAL I will not be taking my kids back! Notably Erika!
To the employee working her butt off tonight making the ice cream, greeting, WHILE helping 10 customers ALONE... THANK YOU SO MUCH. You were amazing. I'm so sorry you had no help with making orders while your coworker was wiping tables while taking about how much she hates her job. YOU and you ALONE made the experience worth it. thank you!
I have been here multiple times and each time I’m reminded why I want to stop going this place has so many fruit flies it’s disgusting. I had to tell a worker that one of the waffle cones had 3 dead flies on them and to throw it out. I usually get a waffle cone but seeing that today was really disgusting. I will not be ordering from here anymore
Ice cream here always tastes like quality and it should with its price point. Coming here was a pleasant experience, but I was taken aback that only one person was working in the front. Though, the employee was fast and efficient able to get our ice cream out with ease. If possible give the employee Anika some recognition for her quick service.
went in with my aunt to look for birthday treats. She grabbed 3 cupcakes from the fridge as they were put out for the public to buy and the employee working complained about how many she was taking (even though there is NO sign limiting how many cupcakes you can take or that you need to call in advance to take more than 1) Went on to tell her “well now I have to make more” ….. i don’t understand why that comment would have been made?? It wasn’t busy at all inside. Seriously hate to be that person but if it is such an issue to some employees to have to make more cakes in a building where ice cream and those treats are meant to be sold then policies should be changed, but that should not be said to anyone giving the company business .
Awesome customer service! Workers are all very friendly and greeted us when we walked in. The girl with red hair is super sweet. She speaks Spanish and was very helpful to my Spanish speaking family members. DEFINITELY coming here more often!!
No customer service. Bought Groupon for a cake but wouldn’t let me use it because the owner wanted me to go through a website that had a 30% up charge on the cake. Truly poor customer service. Wasted 30 minutes of my time and left without the cake. Avoid this cold stone and go to one that appreciates their customers.
Order wasn't done when I got there but she made it in record time. But for 15 dollars ice cream was so small. Definitely not worth the money.
The girl at counter was fast and friendly. Great ice cream as always.
Yummy. A little slow on service with the amount of people in line but worth the wait! Peanut Butter Cookie Dough in waffle cup was great.