***Location 2725 N Main St, Rockford, IL, 61103***I got the special salad with garlic bread. I went to eat and realized the salad didn't have any dressing. This was my first time ordering food from them so I immediately called and asked was the dressing suppose to be on the salad or the side. The young lady said the side. I informed her I didnt get any. Before I can say anything else she said, "we CAN'T give you another salad" Excuse me I didnt ask for another salad. Why when I call, you immediately tell me what you not going to do without once apologizing for your mistake. When I called her out on her rudeness she hung up on me. I called back and asked for a manager because at this point I just wanted a refund based on the fact I didn't get what I paid for and the rudeness. The manager (Kala) informed me she will not give me a refund and I was wasting her time. She went on to say I was being rude, she had other customers to attend to, and hung up on me. I guess I wasn't considered a customer worthy of tending to. Mind you I never once was rude to anyone, not even raising my voice.Long story short with the police by my side. Yes, I called them! I received my money back. They had the audacity to say I'm no longer welcome back. I guess if THEY mess up your order, YOU are not welcome back! Go figure...BTW a simple sincere apology could of went a long ways. Also, why would you ever think I would want to return???
AMAZING! got to have the panino! (17in sandwich) tastes great and people are super friendly!
Always good Panizzas,Loaf of bread and Large Red Sauce is always good,Half a Panino is always tasty
Love their bread. Makes every sandwich amazing. Also love their pasta dishes.
Kala, the manager at N. Main went above and beyond to get our lunch to us today! The door dash driver brought the wrong order and said he would go back and get our correct order...he flaked! So after both of us being on hold with door dash forever, Kala called to get our address and personally delivered our order to us! Thank you Kala for showing what excellent customer service actually looks like! Door dash could learn a few things from you!
I'm trying to be fair, I want to rate it one star but I just didn't realize that it was fast food, I thought it was going to be real Italian food
Ordered their veggie sandwich with pesto/mayo spread. Sandwich was very good. Also ordered the pumpkin square ... Delish!
Amazing food! I’m definitely returning!
Like the sandwiches and chili alot. Good service and good food
Good food fast service