The place was decent however the 2 members of the staff were very rude. I don’t know their names however they were yelling at me and my friend who just turned 14. We were trying to decide what to drink and they were yelling at us to hurry up and stop wasting time. Plus while waiting for our shakes to be made, I heard a staff member saying a swear word and stormed out a building. 0/10 would not be enough to express how terrible I hid experience was
Went through the drive thru today and ordered $50 worth of food. We had finished and were about to drive off and the guy that took the order must have forgot his mic was still on and said “******* people I swear.” Not sure if this was about us and our order or some other customers but very disrespectful and not sure what he is expecting when that is his job to take peoples orders. Then very just stand offish at the drive thru window and didn’t say thank you or anything. They need to work on better customer service.
Potbelly on Centerway is a great place to get a sandwich. The staff has always been friendly, and the food is great.
Great sandwiches and soup! Bang for your buck. Very friendly staff too!
Our food was good and tasty, but the service was lackluster.When placing our order, the initial associate that made up our sandwiches was exceptional, even accommodating to one of the sandwiches when they ran out of a specific ingredient. However, the associate that put together our soups and actually rang up our order was rude; there was a communication issue due to masks muffling voices and ventilation noise, so said associate ended up asking us the same question 2-4 times (again, I can't recall how many times as it was difficult to hear) to which a member of our party replied in a more communicable way so that the associate could hear us and understand. The associate must have taken this as her being condescending or being upset as she then replied with a very snotty attitude and started aggressively placing our cups, crackers, and silverware in front of us, was rolling her eyes and raising her eyebrows, etc. There were also some comments made under her breath.Ultimately this was just a very unprofessional response and seeing others' reviews really puts the puzzle together.Possibly a better order-entry system would lessen the confusion and make it easier to pay for orders, and possibly a more level-headed person to be managing the register would make it easier to leave a better review.
I like the place but it's changing across the board, annnd not in a better way!!
Great food friendly staff
Good food, good service, nice prices.
If Potbelly's is going to have online orders, they should actually fill them. It would have been way faster to just go through the line, instead I had to wait 20 minutes while people came in, ordered, paid and left.
Sandwiches were hot and excellent. The service was polite and focused