Pizza was not only disgusting but we paid 2 much and definitely wasted our money on nasty pizzas
Still putting out great tasting pizza, you must try The Edge- The Ultimate, love it.
There employees went above n beyond for me. They made my pizza and and my day! Thank you Pizza Hut
I placed an online order and the store manager called to inform me of a possible delay with my order. He stated that he would be the one to deliver the order, as he was short-staffed. I feel that he went above and beyond with his courteous nature; he was very kind, professional, knowledgeable and just an all-around great person of leadership! I did NOT catch his name, but his good deed DID NOT go unnoticed. Thank you again!
I ordered a simple order; breadsticks, brownies, and a calzone. I requested them to exchange the sausage that is listed in the calzone to ANY vegetable, as I am vegetarian. They stated that they would make it without sausage, but would not replace it with a vegetable as they have no way to charge me for it AND their bosses are really getting on them about inventory. That one T of mushrooms will be sorely missed. Why do they feel that they need to charge me for a replacement? Because that is how they do business. Per the night manager “Is there a law that we have to make food available for vegetarians?”. I absolutely thought this was a prank; a problem of short staffing and poor training, so I asked her to confirm with her upper management. They all agreed with every statement; the district manager and regional manager. What kind of customer service is that? The replacement would have even been a lower cost one of them, but that is as greedy as I have seen yet. I will never do business with any Pizza Hut again and will ensure that we choose any other pizza place for our monthly workplace orders. ANY other place. Rebecca is it?
Ordered 2 pizzas bread sticks and wings for delivery. They forgot 1 pizza and the breadsticks weren't cut. . Pizza was supposed to be hand tossed and wasn't.
I placed a simple order; breadsticks, brownies, and a calzone. I asked the manager to exchange the sausage that is listed in the calzone to ANY vegetable, as I am vegetarian. They stated that they would make the calzone without sausage (as they do make it “from scratch” and CAN put any toppings in it), however, they would NOT replace the sausage with a vegetable as they have no way to charge me for it AND “their bosses are really getting on them about inventory”. That one tablespoon of mushrooms will be sorely missed, but having the extra Tablespoon of sausage will not be questioned? Why do they feel that they need to charge me for a replacement? Because that is how they do business. The night manager asked me “Is there a law that we have to make food available for vegetarians?”. I absolutely thought this was a prank; or maybe a problem of short staffing and poor training where this manager just took things to an extreme, so I asked her to confirm with her upper management that they cannot exchange the food or find a way in their hearts to add vegetables to the calzone. By that time I was willing to pay whatever. They all agreed with every statement she made; this was their district manager and regional manager! What kind of customer service is that? The replacement would have even been a lower cost one of them, but that is as greedy as I have seen yet. Or lazy? I just don’t get it; bizarre. I will never do business with any Pizza Hut again and will ensure that we choose any other pizza place for our monthly workplace orders. ANY other place.
My order arrived nearly 2 hours late, and when I called, I was told that a driver had quit in the middle of their shift. The staff and manager were incredibly kind and made sure I would be getting my order, but perhaps if that $5 delivery fee actually went to the driver this could be an avoidable problem. If corporate reads these, pay your people more.
All the pizza were great. Was hot and fresh upon delivery. Delivery driver was friendly and pleasant.
Better baking, sauce and cut the breadsticks. Also the product not representative to advertisement of what is being sold by pizza hut.