They need to learn basic customer service skills like greeting customers, providing utensils, not serving others who came in afterwards before others who were already there, providing reasonable updates one why the food is taking so dang long, putting more pep in your step when more people are there, apologizing for the hour+ long wait for some gumbo, etc. I have a lot of sympathy for being understaffed and give a lot of leeway to places for this, but daaaaaaamn this place is hands-down the worst service I’ve had in Springfield. I gave them two previous chances, and gave passes both times, but this last time makes it officially BAD. Do better, be better!
Extremely unprofessional and slow. I sat for almost TWO hours waiting on three freaking tacos and they wouldn’t even comp A 5 dollar drink. The table next to me waited an hour and a half for their food only for it to be COLD. Complains about being understaffed but Treats employees very poorly and don’t pay them on time. The food was EXTREMELY UNDERWHELMING. Both Owners have a history of being rude… WOULDN’T recommend unless you want to be overcharged for mediocre food.
Usually the beaded shrimp and fries are awesome. Not today. Waited 15 minutes for cold fries and the shrimp seemed tough to me. Wi) see how it is next time.
highly recommended!!great seafood and great wings!
The shrimp and grits... just perfect. I've never had grits so creamy, and the seasoning was bold, but not spicy. Also tried the gator bites, and the heading had tons of flavor! The folks behind the counter were super friendly and answered all of this beginner's questions with patience, honesty and grace. Can't wait to go back and try the "swamp thing" seasoning on the wings.
The shrimp is fantastic! The service is top notch too. Highly recommend!
I picked up a takeout order today. I ordered shrimp Po’ Boy, garlic fries and breaded lobster bites and everything I ordered hot and delicious. It was very good and I enjoyed every bite I had, and I will be back for more as soon as possible.
Great service and the food was fresh and delicious. We ordered the shrimp and grits and the blackened catfish.
The food was delicious, and the service was great. Definitely going back to try more from the menu.
Although the prices are a tad high, I've always enjoyed the food.