I'm not sure what happened here but things have gone off the rails. 1 month ago things were fresh and made properly now the chicken is hard the fries are harder. I used to get a spicy chicken sandwich right after work occasionally if fresh I'd get fries. That's changed after the blue-haired girl was no longer seen at the window. Today I got a spicy chicken sandwich and threw 85% away the sandwich couldn't be chewed as it was too hard also someone added mayonnaise where it shouldn't be. I'm the spicy chicken with no pickles you've got 1 more failure then no more retries.
Don't bother going here. Well I guess you could order dinner at lunch time and your order would be done on time. Chicken takes 13 mins (I've worked restaurants). A half hour is too long to wait. NO EXCUSE for extreme wait times here!*5/19/22 @ 8:00 pm. addendum--- subsequent visit resulted in same wait time....as FIVE EMPLOYEES STOOD OUTSIDE SMOKING. Went inside to encourage faster service. Noticed employee with hands on hips, no gloves on. I'm calling corporate.
Ordered in the app (dumb decision #1), showed up at the time the app told me (dumb decision #2), chicken just went in to cook so I have a 20 minute wait (waiting was dumb decision #3). After 20 minutes I returned expecting my order to be done (dumb expectation #1), order is not ready even though they tried to pretend it was (checking the bag was 1st smart decision I had during this debacle), was told remainder of my order will be another 20 minutes (yay for cold dinner).Decided to cancel order, manager on duty advised that they cannot refund app orders confirming dumb decision #1. Told I have 3 options; take part of my order and thank them, wait another 20 minutes but they will not remake the part of the order that will sit on the counter for 20 minutes, or leave and just give up because there is no getting a refund from the app as they just mark it complete whether I take it or not.Turns out the manager was right. After looking a little I found a contact number. That guy was really nice and took my complaint stating he'd give me a case number and the refund line. Called refund line, waited on hold 20 minutes before the automated system said their phone lines cannot handle the current call volume (shocking!). So.... don't go here, thr place sucks and the management sucks more.
Just went through drive up and ordered 8 piece Family meal and only got 6 pieces of chicken. Somebody needs to learn to count. And you can't call into restaurant to talk to them.
I didn't even want to give one star but that was the only way for me to leave a review.Absolutely terrible. Every single time we go there, there seems to be a problem. This one takes the cake. It took them forever to answer the intercom in the drive-thru. I placed the order, got to the window and the order was wrong. They fixed it after 2 more tries. The girl at the window was very rude. Giving me looks like I had no right to ask her to correct their mistake. We get home and the fries and popcorn chicken look and smell like they were cooked in grease that went bad AT LEAST a week ago. Tried calling to speak to a manager. No answer. This was their last chance. Will be driving to Morton or Peoria from now on.
Service was great. Food not so much. My fries smelled like an ash tray I ate one and instantly regretted it. My chicken was okay but I was just paranoid about those tasting just like it.
I just got pickup from the mobile app from this establishment. And I cannot tell you how friendly the staff was, I had my 4 year old in tow and they had one of the employees help me with my order to my car out front while I had my 4 year old with me. Made me smile from ear to ear with the ability to help me out. Food is nice and hot and looks delicious! Thank you to the employees at this restaurant that made my experience phenomenal!
Lowest star, should be negative! Billed my card and never showed up and now won't answer the phone and the dam door is locked! Place has always sucked but that's what she wanted. Never again, I'll drive to peoria
Every other place is open, Wendy's, steak and shake next door is open, it's 12pm and KFC is closed!!!!
Black veins in your super greasy chicken. So disgusting