Very good service, friendly employees, professional & the food is always hot & fresh.
Quick service plenty of employees quick orderall three sandwiches were warm.4.5No napkins
If you are looking for the tastiest chicken, this is the best one in O'fallon. Always clean and polite employees. Out of all the KFCs in this area it's the top one to go to.
I must say,this Kentucky fried chicken is the kind of chicken that made Kentucky famous,this chicken wasn't all dry and hard,it was very delicious, had 3pc dark,now I wish I had 2more pieces just like those 3,I mean look at that chicken
I'm from Crystal Lake Illinois and 1st in this place and I was surprised with the service of very young girl Samantha the most sweet person I had some questions what to have and she was the most amazing and helping me . Very clean place and food was very good! Thank you Samantha for your help and amazing service KFC it's very lucky to have someone like you working and making customers happy ????????God bless you ??
Ordered here tonight got home the chicken was chewy and the chicken crust was apart from the chicken. Called and let them know and they offered to replace the food if I wanted to come back. I went back through the drive thru and decided I just wanted to go ahead and get a refund. The manager Chris agreed to do a refund but I left my card at home. I then started asking about the chicken. Chris told me I was the only person who complained tonight about the chicken and she had been selling it all night. She also told me that she was going to replace the chicken with the same chicken batch. I went home got my card to get a refund. As a manager, she could’ve offered 1st an apology rather than basically telling me nothing is wrong with the chicken. 2nd she could’ve made fresh chicken to satisfy a paying customer, 3rd she could’ve gave me the cash instead of asking for my card since I had to drive back there after the 1st time. And 4th All 3 workers at the drive through window at once when I was pulling up looked very unprofessional yet confrontational. The chicken here never tasted bad the energy was a bit off as well.
It's KFC ya know. The mashed potatoes great. The chicken strips were less than average,
Ordered a 2 piece meal combo with slaw. Got mashed potatoes and gravy instead. This is not the first time they've gotten this specific order wrong. So annoying. Was looking forward to the slaw too.
They r fine except they don't give u all u order even though u pay for it n get home n all your food is not there.
Just wanted to say the staff is always so friendly. Thanks for all you do!