Our stay here was amazing. The entire staff was extremely accommodating. We came for my daughters 7th birthday. They helped make sure our room was setup and had placed balloons in the room for her. They also were very accommodating in helping us keep the birthday cake cold. This place is awesome and takes their customer service very seriously and does an excellent job.
Hotel is clean and the staff is the best I have ever encountered in all my travels I highly recommend this place to anyone traveling by normal/Bloomington Illinois you won’t be disappointed Call Christina ahead of time for your reservations
The staff is very friendly and accommodating. Kristine and Kevisha do an excellent job keeping this hotel together and running smooth. Clean rooms, comfy beds, great food when the Bistro is open. Although the bistro is closed during the pandemic, the staff makes sure they meet your needs as best as they can. Be it business or a family trip I’ve always enjoyed my stay at Courtyard Marriott Bloomington/Normal. They have become my extended family.
First I'd like to tell you what brings me to Normal Illinois. A new electric car company named Rivian has settled in normal / bloomington area and will be a fully automated production facility creating electric vehicles such as R1T Trucks and R1S Suv's. Because of this new facility hundreds of workers including unions, tool makers, electricians and more have flooded this area taking up vacancies at all hotels nearby. I am staying at the Courtyard Marriott 310a Greenbriar dr. In Normal Illinois. The GM at this location Kristine Revenal has been most accommodating. Since I have checked into her hotel in January It is now March 15th. I have witnessed Kristine go out of her way to ensure everybody stay at her facility has been nothing short of outstanding. She has been working around the clock and picking up shifts outside of her requirements and has personally went to purchase items such as microwaves and TVs to update rooms for her patrons. At Courtyard Marriott you are guaranteed a hot cup of coffee at any hour while some guests are on day shifts and some are on split shifts or even third shift. The 24-hour service of expertise is the only reason I have stayed at this hotel for this long. And believe me not having a kitchenette is a sacrifice for the good service. I would highly recommend this location for all travelers whether it be leisure time or business. In my opinion Kristine has proven to be an asset while adjusting to whatever needs her customers have. She is already a winner in my book and still deserves more. Anyways thank you very much for your time and I hope this is helpful in any way for future business. Having outstanding day!
My husband and I were in Bloomington Normal for a funeral. We chose to stay at the Courtyard for the wonderful location. When I called for reservations Kevisha Smith- Willis ( Operation Manger) took my call. She asked me the type of room I would like. Being silly, I told her I would love the Presidential Suite. We both laughed. Again, Kevisha asked me for my room type. Again....knowing I was in Central Illinois, I said “ I would love your top floor ( only 3 floors ?) with an ocean view. When my husband and I checked into our room on the third floor, we pulled the drapery back to our balcony and there were two pictures, taped to our sliding doors to our balcony, were two pictures of an ocean and a sandy beach. Now, that is customer service! Later, found out that the General Manager, Kristine Revenal, was also involved in this great surprise. I’ve never had such a fun surprise from a Marriott Property. Great property, and happy with the cleanliness for COVID. I also recommend this property to others coming to Blooming Normal for the family funeral. They were all very pleased. I will definitely be back❣️