I went into Insomnia cookies on 7/6/2022 in Normal, IL and the customer service was horrible by the girl working. She saw us come in no acknowledgement, she just kept doing what she was doing and finally came in and had an immediate attitude as though we were bothering her. I asked to the 4x4 and never ordered she didn't explain to me anything or even reply my daughter did that was with me instructing me how I needed to order. no smile just a noise again as we were bothering her. I love their cookies but they need to train their employees better. CUSTOMERS are the reason they have a job!!! Tried to text the manager RC as I know her personally and am related with no reply. May not be going back there again.
Yum Yum Yum! Warm Gluten Free Chocolate Chip Cookies! Glad we stopped!!!
Placed delivery order through Insomnia around 11:45pm. Got a call later saying they were out of one of the cookies I ordered, so I chose another flavor. Around 1:15am I called for an update. They gave me some weird story about how the driver got to my house but forgot my order at the store, and they said they were going to have to call the driver to see if he was planning to come back and get my order and deliver it to me. After hanging up I was still confused if I was going to get my order tonight, so I called back a few minutes later to clarify. He gave an even weirder and more confusing story about the driver and said my order wasn’t done. I ultimately canceled my order. Really felt like they were just making stuff up. No clue what’s going on over there. We regularly have to wait over an hour for delivery orders. They were also just plum out of all cookies for an entire week recently. Feels like they’re going out of business or something.
Review Date: March 15th, 2015Late. Night. Cookie. Shop. That is exactly what Insomnia Cookies is. No serious, they sell cookies til about 3am.Now I am not sure how the great idea came about to sell cookies until 3am, but I love the idea. I have never been there that late, but I can vouch for the deliciousness of the cookies. They even warm them up for you before they hand them over.If you consider yourself a cookie lover and you have not tried one of the 80+ Insomnia Cookies in America…. do it now. It’s fine, they will still be open by the time you get there.Also, if you see magnets behind the register, ask for one. I have one on my fridge and it was free of charge (your mileage may vary though).
I used to hold this place with high regard when I first moved to Normal, but gradually the service has become worse. I went in for the first time in a while to get some cookies and a pint of ice cream. No complaints about the cookies, they came out how I wanted, but the pint was a whole different story. The worker getting my pint prepped only filled my container up halfway. His boss noticed this, told him to fill it more, but the worker blatantly ignored this, put on the lid, and handed me the container. I honestly should have have just gone next door to Theo’s if I wanted ice cream. Not planning to come back.
1 star because 0 is not available. Cookies sent as a birthday treat, stayed at home to collect so not out in the sun all day. Turn up 4 hours late, text to say warm and delicious cookies delivered by Insomnia. Thanks for the 4 hour delay, which are not warm or delicious.
Delicious!! They even have vegan options.
I actually had a good experience regarding customer service. Everyone was super friendly to us and we loved the cookies ? They even asked me if I wanted the vegan cookies in a separate box and gave me a premium one because they ran out of chocolate chunk and didn’t realize it when they charge me. Thanks guys!!
They ended up putting my order through Uber even though I ordered through insomnia. I called and they didn't really help they said I needed to call Uber, even though I didn't place the order through Uber which they weren't understanding. I really hope the Uber driver got my tip because insomnia didn't deliver it. Waited almost 2 hours for 6 cookies because the first driver cancelled and insomnia themselves wouldn't deliver it even though I placed my order through online. It seemed really sketchy to me, and was overall a really frustrating experience.
Terrible location/customer service. We waited for 3 hours after placing an order for delivery. We called multiple times, and they kept saying that the driver was on the way. The last time we called they said that the driver was here, and they did not show up for at least a half an hour. Will not be ordering from here again, huge waste of money.