Staff seemed overwhelmed by the lunch crowd and frustrated by people having custom orders. The food was delicious but the atmosphere was not very friendly.
Potbelly is a classic and I always enjoy coming. The staff is incredibly nice and helpful. They’re quick and have never messed up my order. The ambiance is nice, so if I have the time I’ll eat inside. You can never go wrong here.
I’ve been going here for years and enjoy the food and great for the price. This one is convenient next to a free parking lot just east and then can come in the back door entrance. With Covid you can order the other app and just pick up.
Staff were super friendly and helpful, food was delicious and fresh. Oatmeal chocolate chip cookies are addictive.
Excellent as usual.
Ordered online and went in for pickup. Had to wait about 10 minutes before a worker asked what name I was waiting on. He grabbed my food right away and apologized. That's fine, things happen with machines and they were a bit busy so I don't really care about the delay. But why have a sign on the door about mask requirements if you're not going to enforce them? Only 2 workers had them on properly, one had it on backwards AND it was too small anyway, everyone else had them under their noses or even under their chins. Customers were leaning up to order with their masks pulled down, some people weren't wearing one at all (not sitting at a table eating, just not wearing it period) and not one employee was trying to enforce the rule. Management needs to be on top of this, especially when it comes to dealing with customers.
I don't think they drug test at this location
Absolutely atrocious customer service. Ordered by phone and the order was completely fouled up. Additionally we ordered pick up and it took over 30 minutes to make our food. When we called to try to have it fixed, they claimed we got exactly as we ordered, and had said we picked a 145 pick up time, although time was never discussed. The manager put us on hold for 10 minutes to come back and flip flop to claim no one had taken a phone order, stating it was an online order and implied we were lying. After stating the order will just be canceled via our card company, the manager stated she will remake our order correctly and refund the order. The receipt on the refund order was what was we ordered originally, guess we know who the liars are here, and it’s NOT the customers.Never ordering from this location again, this is not the first time they’ve messed up our order. If I was allowed to give this location a 0/5 I would.AVOID AVOID AVOID
OMG!! POTBELLY HAS SOME OF THEE BEST SANDWICHES AROUND! THEY WERE SUPER POLITE, AND THE FOOD IS SOOOOOOOOOOOOO GOOOOOOOOOOOOD!! I'LL BE COMING HERE MORE OFTEN!! GREAT JOB GUYS!!
Horrible customer service. Took two hours for them to deliver our food.