At first order was incorrect, they did their absolute best to correct it and apologized. The staff worked as a team and was super friendly. Best experience with this location and will be coming back. Lunch experience was fabulous, thanks to Pot Belly Mt. Prospect!
Ordered chicken salad online. Picked up and saw chicken was raw when I got home. Went back and manager acknowledged that they've been having customer complaints lately about the chicken. THEN WHY ARE YOU SERVING IT????? contact the plant it came from and get someone to fix the situation. Don't perpetuate a food safety issue ya fool!
Best Potbelly I've been to. Staff remembers you, is always friendly, and goes above and beyond. Absolutely fantastic. Food is always on point as well.
Good store employees are great but the app is just awful. Never works properly won't let me put Mac n cheese in and rarely lets me choose this store.
I use to love Potbelly, but boy did they go downhill. Prices are much higher and they are skimping on the meat. This last time literally 1 1/2 oe maybe 2 slices of turkey and the Swiss cheese missing Turkey and Swiss pick up order. This is the second time, so this must be new policy. I stopped going to Quiznos because of this years back and they went out of business!
They were extremely busy. Service was good. However there is a significant increase in prices per sandwich.
The service was speedy and the sandwich was very tasty.
The food is overall good. The service from the sandwich topper has been iffy the last two times I've been there.
Not sure about how fresh the avocado or greens are.. ordered a curbside pick up.. waited outside , sent them a message saying that l am there with the info of my car.. then l got in asked for my order, then they started preparing the order after l asked, didn’t hear anything about my order being late then a simple thanks, l had similar issues in the past so lWas hoping this way will be faster but it wasn’t, if you dont mind waiting 20 min for simple order, and avocados being brown then go.
Fast and fresh sandwiches. Great shakes as well! Thanks again!