I would give this a zero if possible, I went to go in with my friends and they all Oder the same exact thing and this old hispanic lady got it all wrong and my friend’s doughnut wrong as well and I don’t how that’s possible. As well when she got it wrong she roll her eyes and said a bad word to us in Spanish and because I understand what she said I confronted her and said “why are you swearing at my friends and she rolled her eyes. And when I tried to use the bathroom I tried to open it was locked of course but when I did one of the employees there said wait N word and they made me very disappointed with this Dunkin’ I use to like. And lastly it all started with the new manager.
Two ladies who served the drive-through on 2/19/2022 around 11:45am declined to serve tap water and demanded us to purchase bottled water! Outrageous and deserve to be fired immediately!!
Horrible drive thruI guess 6 cream 3 sugar is too hard to get right. I mean it's not like they make coffee for a living.
Best dunkin I've ever been to.
I went there to buy coffee with cream n sugar it was not fresh coffee and it was really no cream in there so I went again and ask for new coffee and she just took my coffee gave me back same cup of coffee with extra cream Nd she was not polite they were talking something about me in Spanish in front of me I'm very disappointed of there services. I'm paying I have every right get what I need.
I usually see this place as a 5 star place. But this older Mexican lady who rang under Guadalupe, she was really rude. I just ordered my mocha iced DECAF coffee she gave me the original coffee blend with caffeine. Also, she heard my order wrong and didn't hear me when I ordered 2 donuts and hash browns. She snapped at me and didn't take the order for hash browns. She kept mopping instead of taking my order. I was going to order from her co worker instead. I told her that she didn't hear me. She's too old to work there and there shouldn't be rude people on the team. There should only be friendly, polite people who should be hired. Not grumpy, snappy people who have attitude.
Nice team handling drive through. All helpful and very polite.
The lobby is always closed. I walk there with my son many times over the last 3 months and when we get there only the drive through is open. They said they are short staffed. I think lazy was the word they were looking for.
Don't go inside of you are in the rush. Very slow, and all priority goes to the drive thru. Takes twice as long time to even get noticed inside then outside. Very disappointed. The inside remodel however looks nice.
Walked up with my daughter for a treat and they have the lobby closed so we got the car and went through drive thru. Their ovens were not working so I couldn't get what I wanted. Finally when I asked for extra napkins the person was extremely rude and advised me he had already given me 2-3.