At approximately 8:15 pm, on June 5th, 2022; my fiance and I, who both just love Fazoli's on occasion, drove to the Marion Illinois Fazoli's location, drive up window, to order 2 Lasagna meals.We were given ample time to look at the menu, placed our order successfully, and then pulled up behind only two vehicles who were currently in line waiting for their order in front of us.In all sincere honesty, we have no idea how long they had been already waiting for their order; but after a few minutes, it was more than obvious, to the most casual of observers, that they were NOT, going to wait another second!The driver of the middle aged group of men in their truck, rolled down the window, and very kindly asked, if I would back up just enough to let them out ?I kindly accommodated them; they kindly thanked me, then burnt rubber leaving, as they were definitely outraged by the purely unacceptable wait time they had already lost!It is imperative that I note... these were men in their mid 40's. Not kids...We then pulled up behind the car, they had been waiting on, at 8:27pm.We were in the process of going through the same, failure in operational Public Relations; that the previous customer had just furiously experienced, whenever we spotted Long John Silver's across the street!Meanwhile, back at the Ranch... another car had ordered, and pinned us in.I rolled my window down, motioned to the car behind us, and asked him to let us out.He did.... and with a smile on my face, I quickly gave him the rundown, and wished him good luck, as we maneuvered our way to Long John Silver's!Fazoli's in Marion Illinois, gets an F- !!!
They messed up my order, gave me some sort of loaded baked spaghetti instead of stuffed shells. $9 of grossness.The rest of the food was very cheap tasting, kinda like a stouffers meal.The bread sticks were the best part except it came with no marinara sauce and the food had none to spare.
Spent 70 on a meal for 4. Pastas had hardly any sauce. Noodles Dried out. Drove 30 minutes home and missing a meal. No breadsticks. Usually pretty good place but last three times it’s been horrible. And this is coming from someone who doesn’t usually complain.
Tim was very nice , very good customer service . Made sure our order was correct and delivered it our table fast and friendly with plenty of bread sticks.
Got my favorite wings and literally no sauce super disappointed:(
Ate here from out of town and they were awesome!! Hot, fresh, and delicious! Friendly as well.
Look. I drive for a good section of my living. I went into the woman’s restroom and it smells like St. Louis zoo in there. There is no way there should be that many used pads just sitting in a large trash bin like that. I did not eat here.
Took 5 minutes before anyone came out of the back to take my order and all they did was complain about what they didn't want to make. Very poor customer service.
The service here is pretty quick and the breadsticks are unreal. The pasta I had was kind of bland though, so I wasn’t super impressed.
It was okay. We have ate here twice and it seems like an average spaghetti house. We do not eat pasta and breads that much so we are kind of biased. I did try thier boneless wings and they were not very good. Also, they forgot to bring our table the bread we ordered with our spaghetti.