McDonald's

1555 N Broadway St, Joliet - 60435
116 reviews
Fast Food Burgers Coffee & Tea
(815) 723-8333

I understand they're always hiring kids, but learn how to make a mcCafe simple coffee. Anybody explain to me if I order a hot caramel mocha, it's a totally full cup. Same price as the iced. Which I order the iced coffee with very very light ice due to sensitive teeth. They never want to fill the inch and a half gap at the top because I got less ice put in. I am not getting ice which costs them water and electricity to make, yet if I order it without it or less of it I'm not given the same amount that's in a hot cup of the exact same coffee. Asked for 4-5 pieces of Ice is not 3/4 cup of ice... Not even half. I hate going to Broadway McDonald's for anything, but especially coffees. And on last visit I got a sausage mcgriddle. The sausage looked only half cooked & looked almost pink. Had zero cooked spots. I didn't know at first till i had bit into it and it tasted like it was going bad. I offered it to my kitty who loves meat and he wouldn't eat it. A mainly carniferous animal not wanting meat? I knew something was wrong so didn't eat it. I tried for 2hrs to call and they first hung up on me without saying a word and when I called back it was off the hook... Busy for over 2hrs. A very common thing for this place. There's one manager, believe it's Martha, who makes my coffee perfectly right Everytime. But having to get a manager to make a simple coffee is time wasting when I have to wait and not fair to the manager who has teens working for them who can't make a coffee. Oh...I had to wait 15 minutes last time to even get my coffee, as I watched others walk out with coffees that came in after me. Avoid Broadway McDonald's. At all costs! And avoid the disrespectful Jośe who is also a manager. But all he cares about is his overhead and to treat customers with zero respect. And the last time things were so bad with Jose that I called corporate to give feedback instead of the store & I got several nasty, insulting TEXT MESSAGES to my personal phone about 10 minutes later! Grow up.

Staff isn't all that friendly. Also they never really get my order correct.

Food was good. Still a good value.

I personally don't eat McDonald's, I stopped for a friend and they were unhappy with the Overly salted fries that were very hard and old. Not cool Mickey D's.

I’m like coffe ,the girls is always sweet and have good manners,

Very bad place ! Workers are very lazy, they didn't even get me a straw for my 3 drinks and I tried adding a coffee to my order but they said no. They should do something about the workers and we were going to pay for it either way but still no.

Food was fresh server was rude didnt speak at all come on I'm spending my money so u can keep your job parents teach your children respect

Ordered a mcdouble and medium fry. Got a small fry. 2 dollar difference.

I ordered a 4c meal. When I opened the bag. They ended up forgetting to put the fries in the bag. So I called and when they answered. They said hello and then nothing. I kept saying hello, hello and heard me on the phone. They ended up hanging up the phone. Very rude and unprofessional. Won’t be going here.

It's McDonalds. I'd give more stars if they went back to serving breakfast sandwiches all day