It’s Been more than 15 days,we took 4 cakes on different occasions.We got same answer no cream to write a name on cake.No covers.
Value for money.And I would say pretty much underrated!
I was supposed to pick up the cake for my kid's cake smash session at 11 am. I reached here to pick up at 11.30 and they still don't have it. They don't know when their delivery guy is going to come with the cake. I am going to be late for my session. Google should allow to give negative reviews to such restaurants. If you are planning to buy a cake from here, save yourself. Don't ever come here.
Worst customer service ever. I had ordered a pick up at 10am at Hoffman Estates location days in advanced. When I got to the store at 10:15am they weren’t even open. I attempted to call them and no answer. Cake was already paid for and we had to wait 2+ hours for the cake to arrive at the location from our pick up time. They keep telling us 5 more minutes for 2 hours when we kept asking for money back. DO NOT ORDER FROM THIS PLACE. Much better bakeries with better service in the area.
I went there again knowingly the quality is going down by day, man I ordered dahi puri, God knows what it was, definitely no dahi in it or taste whatsoever and the falooda is just run down water of some ice cream. This place should shut down. They put raw noodles in faluda. Rip off, bad quality no taste. I would not ever recomend this place even they offer free food. Also I was made to pay in cashZERO STAR
I’ve been a customer of this restaurant for 10+ years. I’ve seen ownership change many times, flavors change, prices change—everything. One thing that has annoyed me the most is that they keep the trash can right at the entrance but not only that, they keep the disposable spoons we are expected to eat with, RIGHT NEXT to the trash. It’s absolutely disgusting and it gets me every time I go. They even have a stack of Indian newspapers sitting right on top of the trash can closest to the door. I love their butterscotch cake; I haven’t tried the food lately but it’s decent. But I really really wish after all this time they could have the decency to make it more cleaner for people to enjoy eating. All it takes is moving the spoons to a more cleaner germ free area. You can even give it to customers but putting them practically touching the trash is a safety concern. And I would love if I could exit the restaurant without having to touch, slide next to, or smell the garbage/food waste of others.
Ordered cake for baby shower. The delivery was very late even though the order was placed 3 days ago and instructions were clear. Did not answer the phone.The cake design was good but the cake was dry even though we mentioned in the order that the cake should be moist.
Update: it’s been more than a month since I first talked to Raj, still no answer, not even an apology. I’d like my money back.Ordered Black forest cake for a birthday, when it was cut during the party, it was actually chocolate. When I called the restaurant, I was given the number for Raj, the owner. I called him and he said he would get back to me about what went wrong. He requested I send him details on WhatsApp. He still hasn’t called me back or responded to my WhatsApp. It has been 2 weeks. Do not order cakes online unless you want the wrong flavors.
Great good and great service! They’re always so kind and give quick service. We got cholay and Dahi puri and pani puri and all were so good!
Been here a lot of times. Ever since management changed, pastries and cakes don't taste as good. The lady at the counter is rude as well. I ordered 2 cakes on their website, with a custom design and wrote special instructions. They didn't even design it correctly. It was a pretty floral cake design that I chose on the website, and all they did was put a couple of small flowers in each corner and not the entire design. And I wrote specific colors in the instructions and they didn't even follow that correctly. I don't understand why the custom designs are up there if they don't plan on designing it correctly. They just wasted my money. I wasn't the one that went to pick up the cake otherwise I wouldn't pay the ridiculous amount of money they charged for both the cakes. Around 125$ for something I didn't ask for. Will not be wasting my time on this again.