I’ve Never had an issue at this location with management or it’s staff; bad bad encounter with Its General Manager. On Thursday 04/14 I called in an order that was not online or app. (2x 50pc nuggets). GM says “place order online, app, Grub-Hub or DoorDash. I told him items wanted not on online menu(s) (this is not my first rodeo). I usually call in order to Manager as my job is only 2 blocks from this location and a few factors are taken into consideration. 1) I’m usually placing order cause we are in a meeting and taking a break so a few of us share the nuggets. 2) time is of the essence. 3) I don’t want to inconvenience the line or it’s employees (100nuggets). Because the GM was not helpful I hung the phone up on Him. I place order online for (8) 4for $4. Order placed 12:12pm got to Wendy’s at 12:15pm and order was not ready. They tell me to pull up and literally waited 20min 12:35pm. By now I was furious. Again, order placed online and I was in a meeting. On the way to my job, the bag rips and 4 of the 8 4for $4 spill all over my truck. I call to complain to Andy and he tells me he’s too busy. Worse Customer Service especially coming from a GM. Too bad one bad apple ruined this locations rating.
Food is good and hot. Fast service and pleasant cashiers.
I stopped for lunch yesterday they gave me the wrong sandwich. I called spoke to the manager Lora she was great fixed the issue. She stopped under staff to accommodate me in the middle of lunch rush. Lora went above and beyond Wendy's is lucky to have her.
I don't usually have issues at the one near the car wash, but today I ordered the chicken parm salad and half way thru...a hair. So I called and spoke with Laura who at first tells me no one has short hair there. Well I don't have black hair nor is it short. She finally said she would give me credit, but don't think I'll be going there for awhile.
One of the best fast food joints in gurnee area. Staff are friendly and area is maintained well. Orders are accurate and on point. The one issue I have is there is no dine in, possibly due to the pandemic and staff shortage.
I would give this zero stars if I could. Seriously the worst customer service! The individual was absolutely rude! My husband asked to speak with the manager. He informed her about the individual who was rude that took her order. She asked who was the person and pointed to the person. We asked for the store owners phone number. The manager said it’s on the back of the receipt and SLAMMED the window. We seriously will NOT be coming back to this location.
Not sure of any of the names of the workers, but incredibly sweet staff. Super helpful with ordering. Bonus points for the fresh fries. I know times are hard with staffing and increasing demands, so keep up the great work.
Food is always good nice staff. However don't get gravy on your potatoes after 4 pm. It always taste stale.
Walked up to it and the dining room was closed at around noon. Drive thru only. Worthless establishment.
Whoever supervises or manages in the morning is really great. He takes the time to be friendly, even if I place my order a minute after they open, and he always packages the food thoughtfully and neatly. The customer service is top notch in the AM and is worth a visit if you want Wendy’s.