My experience at this location wasn’t good, the service was very slow and the the staff was not friendly or helpful.
It says on the website that it’s open from 11-7, but I got to the food court at 12 and it wasn’t even open yet??? Well two starts because I know their burgers are good, but I couldn’t even experience the tastiness because it wasn’t open on time smh
I put down an order and it somehow didn't go through? I had to be the one to ask about my order, and waited 20+ minutes
Ripped us off, their cash register charged us twice and they told us not to worry. That it won’t go through.After a few days i notice it went through. I came back and showed them my bank statement on my phone and they refused to refund my money. They want a paper copy. Maybe they should have told me that so I didn’t drive back to the mall for nothing. Wasting my time and gas. They are making it hard to refund all the people they double charged that day hoping they won’t come back for their money. I will be notifying corporate and my bank to dispute those charges. It may not be much money but it’s the horrible customer service is what bothers me. The situation was handled very unprofessionally. A simple solution was to only take cash when they knowingly knew the card readers were having issues. They told us “oh yea it’s been doing that all day but don’t worry it won’t go through twice” I can only imagine how many people got charged twice.This was at the Burger King inside the Gurnee Mills Mall.
Ripped us off, their cash register charged us twice and they told us not to worry. That it won’t go through.
Location does not honor any promotions or discounts. Prices seem higher.
Impossible burger is the best plant based burger here and what a great quality at this location. 9/10
Food is always nasty The don’t offer none of the promotions you see on tv.
Amazing food and amazing customer services
It was fine. If you like Burger King then you will like it. The service was fast. The whopper is a good fast food sandwich.